Jimmy kept in contact with me until my car was fixed.
5/31/2024
Shannon T. VERIFIED CUSTOMER
Thank you
5/31/2024
Anne K. VERIFIED CUSTOMER
Hallie was very helpful and personable. Service was performed in a prompt manner.
5/31/2024
Kathleen G. VERIFIED CUSTOMER
**** is professional, friendly and efficient, does his job well!
5/31/2024
Patricia B. VERIFIED CUSTOMER
I spoke with Penny and Brian and they spoke with Tyler. I had called ahead with lots of information about the work that needed to happen with my car. Jimmy pulled up the paperwork and we talked briefly about it and the fact that parts needed to be checked up on. When I arrived from Phoenix Jimmy had not checked on anything. He didn’t remember I had the laundry list of things that needed to be done. He spent 30 minutes looking up numbers and checking the work order. It was 1 hour before the technicians could get working as Jimmy checked on availability. Penny talked with Tyler and he straightened things out.
My car was finished 2-3 hours earlier than Jimmy expected. I love all my past experiences with Findlay and would highly recommend Findlay to anyone who needs their Toyota worked on or wants to purchase a vehicle. Love Findlay. Special thank you to Penny, Brian, Tyler, the cashiers, and technicians.
FYI. A question? If Discount Tire rotated and rebalanced my tires on the 29th, does it cause a problem if Findlay redid them again today? I did tell Jimmy that the tires were done and even showed him the tire paperwork but my Findlay paperwork says that the tires were rotated.
5/31/2024
Kali G. VERIFIED CUSTOMER
Total service time for basic service was over 4 hours. Communication was good and everyone was professional but y'all are either understaffed or over booked.
5/31/2024
Beverly A. VERIFIED CUSTOMER
**** is a fine young service advisor. I will be happy have him assist in the future.
If I could offer **** one small suggestion, be extremely clear with customers what tool will be used to coordinate and communicate; Confirm that tool and the associated number.
This will make communications better, faster and more reliable and in the end save **** much more time.
I hope **** stays with you. I understand how hard it is to keep good employees today.
Thank you Findlay Toyota for being an excellent Toyota dealership and community leader.
5/31/2024
Fred S. VERIFIED CUSTOMER
Service was great, the price to have fog light repaired is Plumb crazy
5/31/2024
Bruce R. VERIFIED CUSTOMER
Ask that NO rotation/balance be done. Order was written correctly. Apparently
the tech doing the work missed it and indicated in his comments that a rotation was do. Just had the tires rotated and balanced.
Leaving AZ for a while. Representative does not need to discuss with me.
5/30/2024
Thomas W. VERIFIED CUSTOMER
If the service department finds a problem, I'd rather they showed me and save the part.
5/30/2024
Mary S. VERIFIED CUSTOMER
5 hours for an oil change, tire rotation and alignment. 5 hours!!
That is an unreasonable and insane amount of time for such. You’ve obviously overbooked or over committed or understaffed. And the service guy had zero qualms about it - acted As if it should have been expected.
Horrible communication and even then, I had to inquire about all info retrieved throughout the entire visit by calling and asking. Your text message with invoice and needed repairs shows your employees are too busy to call and connect w your customers.
At 45 years old, this was Not my first basic service and alignment visit. Please don’t treat me like this timeframe is normal or lack of informative and clear communication is okay.
5/30/2024
Jennifer R. VERIFIED CUSTOMER
Michael provided oitstanding customer service.
5/30/2024
Rich L. VERIFIED CUSTOMER
Great
5/29/2024
Geary R. VERIFIED CUSTOMER
Michael kept me up to date with everything regarding the service to my RAV4-couldn’t ask for anything more. Thank you Michael.
5/29/2024
Chris A. VERIFIED CUSTOMER
Keep up the good work!
5/29/2024
Shirley H. VERIFIED CUSTOMER
Excellent service.
5/29/2024
Stuart G. VERIFIED CUSTOMER
Everything was great. Thank you very much!
5/29/2024
Velma R. VERIFIED CUSTOMER
Thanks for servicing my vehicle.
5/29/2024
David G. VERIFIED CUSTOMER
I was notified that I should replace the cab air filter and I marked yes to authorize it and I thought it was done but when I got home from work and read the report , I saw it wasn’t done . I’ m sure it was an oversight on both sides and I’m hoping I can arrange to go back and get it resolved . Other than that , I was very pleased with the service . I was well informed during the servicing of my Tacoma and look forward to bringing it back to your service department for the duration of my ownership .