Honest wait time would be good. 1 1/2 hours to 2 hours. Also, was our personal information compromise by the computer hacking? More snacks and popcorn up keep would have been nice.
7/24/2024
Toni R. VERIFIED CUSTOMER
Thanks for your great service.
7/24/2024
Shannon C. VERIFIED CUSTOMER
Zachery was awesome. He kept us informed, was very personable and answered questions with no hesitation.
7/24/2024
Kristin S. VERIFIED CUSTOMER
Once in, all was a good experience, but having an 8:15 appointment and sitting in a line for 30 minutes and then being without a car for a whole day isn’t great. I had my back brakes done but then just a standard oil change….you just have to plan for an entire day of inconvenience when taking your car in.
7/24/2024
Lisa L. VERIFIED CUSTOMER
Thanks for the quick service. I was a little taken aback by the other dozen cars waiting to check in when I arrived at 8am. Maybe spreading those apt times out so it wouldn’t take 20 min to get checked in? Thanks again, Lisa
7/24/2024
Tim W. VERIFIED CUSTOMER
Zach always takes great care of people even when you guy are super busy
7/23/2024
Douglas C. VERIFIED CUSTOMER
All good.
7/23/2024
Lucas R. VERIFIED CUSTOMER
My truck was very clean and I have confidence it was taken care of.
7/22/2024
Andrew E. VERIFIED CUSTOMER
The service advisor had poor communication skills. He was condescending, argumentative and raised his voice to me over a seemingly simple glitch in the text software that the dealer uses.
7/21/2024
Don S. VERIFIED CUSTOMER
As always everyone at Findlay Toyota was great. Zack took great care of me and the young women who checked me in and later brought the car to me were so kind. Thanks
7/21/2024
Kappe R. VERIFIED CUSTOMER
Everything is so much more organized than a few years ago. And the staff seems much more calm
7/21/2024
Christina C. VERIFIED CUSTOMER
Hallie has a friendly smile, upbeat attitude and listens. Nice to be around someone who is genuine and nice. PS: thanks to Jimmy last week who helped me when I unexpectedly stopped by the service center regarding a noise sound that concerned me.
7/21/2024
Taylor G. VERIFIED CUSTOMER
Hallie was super friendly, helpful and genuine. It was nice working with her today.
7/21/2024
Michael S. VERIFIED CUSTOMER
The main reason for the visit was to reprogram a new key. That was ordered nearly three weeks ago and found out today that either the wrong key was ordered and not able to be programmed - or it was never ordered in the first place. I tried to order several times but the computer ordering system was down for quite some time. Not sure why someone couldn’t have picked up the phone to order - instead wait for the computer program to be back up and running. If the computers go down is there absolutely no way to order parts? Have an analog option. We have to drive an hour and a half to Flagstaff so I have to make a special trip that I wasn’t expecting to get this done. We are loyal Toyota folks - but our next vehicle will be bought someplace other than Findlay in Flagstaff. I was not happy with the whole experience. I do understand that mistakes happen - but I feel there is a lack of accountability. And really - why do you not have keys in stock for a RAV4? Makes no sense. This branch has lost my business once we get this new key. Sorry.
7/21/2024
Robert S. VERIFIED CUSTOMER
Well done to the entire Flagstaff Findlay Toyota!! Randy, Jimmy, James, Joe and “detective” Rachel are worthy of applause!!!We were in a real pickle having been stranded on two trips….in the 100 + degree desert due to a mystery problem!!!! Three fine service entities (one in CA) did their best but we continued to suffer being stranded! Findlay Toyota Flagstaff rubbed their hands together and declared….”we want a shot at tacking this problem!” Joe calmed our weary fears and your team Won!
Thanh you all as each person stepped into their particular expertise and we are safe again! With due respect, Bob & Gayle Stafford Williams,AZ
7/20/2024
Michael M. VERIFIED CUSTOMER
N/A
7/20/2024
Charisse O. VERIFIED CUSTOMER
Excellent customer service!
7/20/2024
David G. VERIFIED CUSTOMER
James is always great to work with
7/20/2024
Janet H. VERIFIED CUSTOMER
Outstanding service, trustworthy Fast at getting the job done wouldn’t go anywhere else????