My Tundra’s 5,000 mile service was terribly. Camera system was partially disabled during service. Now after I left I have to drive back from Sedona to get fixed what was not even broken when I brought the truck in. D- Three hour round trip visit.
11/14/2024
Dorothy G. VERIFIED CUSTOMER
Was there 3 hours. I had an appointment.
11/14/2024
Garrett H. VERIFIED CUSTOMER
Dissapointed… called to get 2 extra keys to my Toyota made. Talked to service at this time and made an appointment for the next day. Went to the parts department and was greeted by “mustache” cause we never got his name. Wasn’t very knowledgeable to say the least.
After the keys were made, tried to start the truck and it wouldn’t start. Went back to him and he said you have to get it coded and you’ll need another appointment. No one told us about that. Had to go back the next day, and after talking to the service manager, he guaranteed it would be done by 12. And that he was sorry for the miscommunication and that was the least he could do. Mind you, only having to pay $170 (great) for both the keys to get coded vs. each one. AFTER spending $90 the previous day to get the keys made.
Called at 12:30 to get a status, the person said someone would call back…. Didn’t hear anything. Called again at 2:45 and spoke with customer service , she said that someone was out test driving it. Zack finally called at 3:05 to let us know it was ready. Super disappointed because my family and I have gotten several cars from here and it’s sad that the customer service has gone down hill.
11/14/2024
Gordon W. VERIFIED CUSTOMER
Fast courteous service!
11/14/2024
Priscilla G. VERIFIED CUSTOMER
Jimmy walked through everything with me and explained everything after job was done.
11/14/2024
Joshua T. VERIFIED CUSTOMER
Thank you for helping me check in and check out
11/14/2024
Ryan P. VERIFIED CUSTOMER
Great service! Will be back!
11/14/2024
Maria D. VERIFIED CUSTOMER
I really liked your dealership and James Pellicciotti was super nice!
Thank you!! I’ll try to come back for service even though I don’t live in the area…
11/13/2024
Hubbard Merrell. VERIFIED CUSTOMER
Disappointed with your team all around. I have a maintenance plan for my new car, but once it's done, and I'm the meantime or company will buy cars elsewhere. I hate to travel to Phoenix for service, so that takes Toyota out of our options.
11/13/2024
Cindy S. VERIFIED CUSTOMER
I was disappointed that your practice of washing the car after service has been eliminated. I had no problem with my service rep
11/13/2024
Patrick K. VERIFIED CUSTOMER
Thanks Mike!
11/13/2024
Crystal B. VERIFIED CUSTOMER
Everything went well and he was honest, helpful, and professional!
11/13/2024
Catherine L. VERIFIED CUSTOMER
E everything was explained carefully and completely.
11/13/2024
Kristin R. VERIFIED CUSTOMER
Not satisfied
11/13/2024
Steve C. VERIFIED CUSTOMER
Items were recommended to be “fixed” that either weren’t a problem or were recently serviced. Tire balancing and alignment on a vehicle that doesn’t need either? Not a good look. Telling me I need transmission fluid changed when I did it within the last year? Not a good look. I feel like I was a low rent repair shop where they think I don’t know anything. This is the first time I worked with this service advisor and she was not someone I want to work with again. Everyone else there has been fantastic. Also, 3.5 hours for an oil change with an appointment should be embarrassing to everyone involved.
11/13/2024
Francisco M. VERIFIED CUSTOMER
Since i came to arizon i love the way findlay toyota staaff takes care off everything from my car to us.thank you
11/13/2024
Shane D. VERIFIED CUSTOMER
This dealership has a commitment to mediocre service unlike any I have ever experienced
11/12/2024
Carol B. VERIFIED CUSTOMER
Michael was great. Very Helpful
11/12/2024
**** B. VERIFIED CUSTOMER
Amazing job! Great communication
11/12/2024
Ilene G. VERIFIED CUSTOMER
My service was completed in a timely manner, which made driving from Sedona for the service even more pleasant.