Findlay Toyota Flagstaff Auto Repair Service

Great customer service.

None

Jimmy did a great job understanding what we wanted and provided great communication

Excellent experience

John was very friendly, and answered all of my questions. I hooe to work with hin again. Very good customer service John procised.

I hadn’t interacted with the dealership in a few years, but my girlfriend goes there regularly and has always had a great experience. She let me know that in her experience, someone would call me to check in before work began on my vehicle. I got a “your vehicle has been checked in” text which I honestly appreciated, since I then knew work had started. After that I got a “your inspection has been completed” text which I also appreciated. I was in the middle of a work meeting though, and before I really got a chance to read through the vehicle inspection report I got a text stating: “your vehicle is ready, work is complete” I was surprised that I never got a call to check in to state what work would be done. I dropped off my vehicle the night before, and I noticed that there was no intake form, so I wrote some notes on an envelope about the kind of service I wanted, (a blue service) and that my girlfriend noticed on the way there that my taillights weren’t working so I wrote that on the note as well. When I came to pick up the vehicle, the bill was much higher than I expected, ($541 vs the $350ish pre-approved amount for the blue service) I didn’t feel like I got a clear explanation of what work was completed on the vehicle and what I was paying for. I appreciated the report that was provided to me, but still was surprised and disappointed that I never spoke with anyone before the work was completed. I have no doubt that the technician that serviced the vehicle did high quality work, I understand that the oil was changed and I could see that the windshield washer fluid was topped off, but I still don’t really understand what else was done to the vehicle. (Other than a tail light repair). The more I learn about business, the more I try to provide feedback when it’s requested, not because I’m looking for an opportunity to complain but because feedback is a gift if it means that information is provided that helps the business make more money in the future. I think the key drop off experience could be better, I had trouble scheduling an appointment on the website, and my experience interacting with a human being while the truck was worked on had opportunity for improvement. I would be willing to provide further feedback in these areas but I understand that these experiences may be the way that they are for reasons related to the cost of doing business. Thank you for the opportunity to provide feedback. -Dan S

Completely smooth process. John was personable, informative and professional at the highest level

I was handled very professional my truck problems were fixed like they always are with my two trucks , everything always fixed never have to bring back, and my next Tundra will be from your dealership ????Toyota made me very satisfied with my vehicles.

The wrong part was sent, so I have to come back again. I have no reason to blame Findlay for this. And Halie handled the situation very professionally. But I'm not happy about what happened. So no, I wasn't satisfied with my service today, but it probably wasn't your fault.

Hallie was super helpful on an unexpected repair. She helped us file a warranty claim, get a rental car and then get our Highlander back on the road. Thank you, Hallie!

I've been working with **** for the last few years and he always answers my questions and gets my vehicle on the schedule promptly. I do not worry once I check-in my vehicle with ****.

Key didn’t work. No one checked it prior to pick up. Jimmy was fantastic. Friendly, kind, knowledgeable and professional.

Hallie does her job very well.

Excellent

I feel completely confident every time working with ****.

Although the service department could not fix the issue nor could they diagnose it, John’s follow up call and text directed me to someone who could correct the issue

Michael was an excellent advisor and looked into every factor regarding the repairs that were needed. He kept me informed and went above and beyond to make sure the service was accurate. He is a great asset to have on your team.

James was very helpful and informative on the process of service. Thank you.

Always trying to up sale me every time I get service,two services ago they told me I needed a new belt well I still have the original belt on my vehicle nothing wrong with it on this vehicle inspection..REALLY

Hallie is very good. Polite, timely, thorough.