My service experience was very pleasing 10 out of 10 very satisfied with the customer service, very nice and helpful.
6/20/2025
Ingrid H. VERIFIED CUSTOMER
The representative I worked with Alejo who was very nice. Sadly, having nothing to do with the dealership Lexus seemingly cannot fix my ongoing issue with my voice recognition problem, not being able to send a verbal text. The dealership technicians did their best to try to remedy the situation. Sadly, it seems not to be fixable at this point. I’ve had this ongoing issue since I got the vehicle.
6/20/2025
Philip G. VERIFIED CUSTOMER
The problem with my vehicle is still there.
6/20/2025
Nathan W. VERIFIED CUSTOMER
Elda was great!
6/20/2025
Maria B. VERIFIED CUSTOMER
Danecia is very knowledgeable and professional. I always ask for her. She is taking care of my car for about 10 years. She is the best you have.
6/20/2025
K &. VERIFIED CUSTOMER
Really good customer service
6/20/2025
Sergey P. VERIFIED CUSTOMER
I was very happy with Joseph’s service. He was very polite and accommodating. He answered all of my questions with great clarity and understanding. 10 out of 10 service.
6/20/2025
Joyce O. VERIFIED CUSTOMER
Yes, I was well. Satisfied and customer service was excellent.
6/20/2025
Gloria M. VERIFIED CUSTOMER
Keep up the great job!
6/20/2025
Jerald S. VERIFIED CUSTOMER
Great service from Garry, thank you Garry.
6/20/2025
Jose G. VERIFIED CUSTOMER
She is Great ! Great customer services ! Went beyond and helped me out with my tire. Out of everyone I dealt with there she is the one that I actually want to come and make appointments with from now on.
6/19/2025
Leticia Lara. VERIFIED CUSTOMER
Good service
6/19/2025
Sheila R. VERIFIED CUSTOMER
It seemed like he was a bit rushed or too busy. He is a bit gruff but actually nice.
6/19/2025
Richard N. VERIFIED CUSTOMER
Danecia is is pleasant,reliable,helpful we will continue to ask for her.
6/19/2025
Jingyuan L. VERIFIED CUSTOMER
I was really satisfied with this experience shopping in Keys Lexus this time! Everyone was so nice and professional. Salih, Armen, John, and Moises from Sales Dept. are so helpful and professional. And Nick from Finance Dept. is so nice and warm-hearted! I can’t be more happy get my new car with Keys Lexus this time!
6/19/2025
Sean L. VERIFIED CUSTOMER
Friendly, experienced.
6/19/2025
Jackie C. VERIFIED CUSTOMER
Bill is the only reason I bring my car to Keyes van Nuys. He is the BEST to deal with and he gets a five star plus from me. I’ve been going there for years. If he leaves I will have to find another place to take my car for service. Absolutely the best
6/19/2025
James K. VERIFIED CUSTOMER
Best service representative ever! I’ve developed a great relationship with Bill. And it’s clear that’s not to get more $, but to gain trust. He knows cars. He knows our budget. And as long as I own a Lexus (or Lexi since we have two) I’ll take my cars to Bill! He owes me a golf game though! ????
6/19/2025
Kayla E. VERIFIED CUSTOMER
Exceptional service from Danecia Dedeaux, thank you!