Keyes Lexus of Van Nuys Auto Repair Service

He is an excellent guy with customer service always helpful, very pleasant person

Timely, courteous and thorough.

I thankfully meet with Anthony he did amazing job. He helped me with my car needed and friendly assistance I love to go back for next time. Thank you very much.

Excellent service, very satisfied

Great personalized service from Bill Horvat. He always goes the extra Mile for me. Thank you.

If I'm getting another email about my recent experience to fill out, then why would I fill this out, too?

They had my car about two weeks doing some test and inspection.picked it up today and it wasn’t washed. I don’t know if it was caused I refused to do the oil change.

I’m satisfied how my car runs smoother again

Bill Horvat is the best. He always takes care of my car and I am completely satisfied and always happy to make my appointment with him. Thank you.

Nice and efficient and explained what’s to be done

Great service! Inquired about battery for the key and Anthony not only explained but offered to put new one in. Thank you

Anthony Pastoral helped me a lot. He’s amazing

She is the most professional person very n8ce . She have a really an excellent customer services at lexus Ii always look for her to get my car for services thank you for having her at lexus.

Danecia is unique with her great personality and make sure customers go home very happy . Danecia is amazing in making sure your car gets the best care possible. I being a loyal customer from many years and I would never leave Danecia, she is the most positive person in that Lexus dealership. Thanks for everything Danecia, you’re the best . Thank you Lexus for whoever hired people like her.

Your staff are very helpful, polite, and respectful. I appreciate that.

They did a great job and took care of the problem

I wanted to share beside my experience in the service department That your service fees are outrageous very expensive and not making sense. It feels like you’re stealing money from people. I would never let Lexus service department to do any of my mechanical problems. You’re charging times 10 than the other places instead, you should be more courteous to your customers and give them good pricing so they will want to take care of their vehicles at your shop. When I bought the car, I bought an extended warranty the person that sold it to me never explained me. What is it covering? I have no idea until today. Why did I pay extra for it and when I come and ask about what it’s covering. They tell me if pieces are breaking. There is no detailed information that I ever gotten. when I came last week for the oil change service, which is the only service I do at your shop since it’s a reasonable price. The service guy was overwhelmed with so many other cars that he was taking care of that he was trying to send me off to come back on another day saying that he does not have any rental car available. I went to the rental car and I asked if they have any car available. And they said they have plenty of cars so I went back to him and then it took my car and I did the service the same day..

Joe was great and helpful

Excellent

Elda is amazing. I had the best experience. Thank you Elda.