I had a generally positive experience with the service department. The service advisor was excellent—she kept me well-informed throughout the inspection process. The rental process was also smooth and efficient, and I want to commend Sam for his professionalism and prompt assistance.
However, I was very disappointed with the wait time and lack of communication when it came time to pick up my vehicle. Despite my vehicle being completed and ready, I waited approximately 45 minutes without any acknowledgment. It wasn't until a service advisor named Bill noticed me that I was approached, though my vehicle still was not brought around. Ultimately, what appeared to be the dealership owner intervened and ensured the vehicle was brought to me.
What was particularly frustrating was that the service manager passed by multiple times without addressing me or offering any assistance. This lack of communication and attention at the final stage significantly impacted what was otherwise a positive experience
9/12/2025
Farnaz E. VERIFIED CUSTOMER
“I’d like to thank Alejo who worked on my car service. I’m really satisfied because he got my job done very quickly.”
9/12/2025
Marianito G. VERIFIED CUSTOMER
Ver helpful. Very knowledgeable.
9/12/2025
Thomas B. VERIFIED CUSTOMER
As always for 20 years Bill provided superb service. He is a main reason I buy Lexus vehicles.
9/12/2025
Marianne Z. VERIFIED CUSTOMER
She did a great job
9/12/2025
Tracy G. VERIFIED CUSTOMER
Very helpful
9/12/2025
Benji L. VERIFIED CUSTOMER
Outstanding person
9/12/2025
Elias R. VERIFIED CUSTOMER
Easy to work with and a nice individual in general!
9/12/2025
Rochelle S. VERIFIED CUSTOMER
I felt he was unprofessional & demeaning.
9/12/2025
Michael A. VERIFIED CUSTOMER
Sebastian is such a great service advisor and everything that he promised he delivered perfectly. I will recommend Sebastian for a promotion.
9/11/2025
Donald M. VERIFIED CUSTOMER
Alejo did a good job.
9/11/2025
Saeed M. VERIFIED CUSTOMER
Excellent service advisor.
9/11/2025
Chad C. VERIFIED CUSTOMER
Danecia is kind polite and a complete professional.
Her customer service skills are outstanding!
Thanks again,
Owners:
Denise Solis
And
Chad C
9/11/2025
Shahidul I. VERIFIED CUSTOMER
Elde was a very great person and very polite with the customer She did great job.i was appreciated for her service.
Thank you