Keyes Lexus of Van Nuys Auto Repair Service

Joe was great.

I liked working with Joe. He was pleasant, polite and very helpful. I’m hoping to continue working with him in the future.

Bill is always kind and caring person..

Joe was very sweet and helped the process run very smoothly! It also finished earlier than expected at an hour and a half! Very satisfied! :)

Bill is the best!

Great I love it very happy

Thank you to Ali for making thr process so quick and efficient!

He’s extremely helpful and keeps updated about service and when ready.

Always a great experience

Calvin was great. Told me everything I needed to know. He was friendly and got me out quickly. I also appreciate the car wash very much!!

Joe is the best!

Thanks for the good service.

Alejo Morales was a great service advisor. No pressure in purchasing services. Allowed the client to make their own decisions based on costs.

Everything was good except I did not like the large sticker they stuck on the windshield... after a tedious removal it left a very sticky residue that required using goo b gone solvent and a lot of rubbing. Thjs was quite irritating... Next time forget the sticker...

Great experience. Thank you

Thank you for taking care of my car especially to Bill Hovart.

To Keyes Lexus: The following review has also been reported on Google Reviews of Keyes Lexus Van Nuys). I brought my 2012 Lexus RX350 to Keyes Lexus in Van Nuys, CA, on May 21, 2024, for an oil change under a paid Lithia Lifetime Oil Plan. Note that Keyes is under Lithia Motors network. After waiting for an hour, the service advisor came to the waiting room and proposed to me with a list including 7 items (labeled as "Found Issues") ranging from tire rotation to cabin filter replacement, brake fluid/coolant exchange, airflow sensor cleaning, throttle body cleaning, to spark plugs replacement. The total cost was almost $2700.00. I found some of these were unnecessary. And especially, regarding the recommended tire rotation, I just had had a tire rotation by a well known tire store (America's Tire) just 2 weeks ago (or 260 miles driven)! The sad thing about this is the service advisor's estimate listing showed the tread depths of both my car rear tires are better than than those of the front tires. This means that the four tires had been installed right (i.e. better tires are placed in the rear) by America's Tire store. I don't know if Keyes' mechanic and/or the service advisor who recommended this tire rotation were properly trained. Therefore, I said to the service advisor that I had just had the tire rotation a couple of weeks ago. And declined all the suggested service items. What I had wanted when I came to this dealership was the oil change under my purchased Lifetime Oil Plan. And I got it when I left. I don't feel good about this service consultation at all. Other than its convenient location, service friendliness and a nice waiting area, I am not sure about the integrity of the car service consultation and car diagnostics at this dealership! It's not worth recommending this to others. Khoa D

Calvin was great!

Excellent service

Yes he always is so professional and courteous, he always explains everything about The service that is going to be done on our vehicle