I think we were ripped off by the cost of a tire ($380!!!!) and we should have been given options or suggestions. My wife was told the nail puncture could not be fixed - I would have told her to take it somewhere else for a second opinion - I think she was taken advantage of becsuse I wasn’t available to discuss the problem - now I do not trust your service dept with our needs because you are trying to make money before honestly solving the customer need. This is why we stuck with BMW Sherman oaks because they are honest and open about any maintenance or repair costs even if it doesn’t always come from them. They are conservative and don’t run immediately to an expensive solution. We have bought BMW for the past 20years - we gave Lexus a chance because we liked the value and quality of the car we bought and we liked our sales experience - but this is what I always fear when we go to a service department at a dealer. That cost for a tire is obscene and I fear there was an added warranty cost or undisclosed fee or maybe there was a less expensive alternative. These things were never discussed with my wife. I’m not happy about it. She went in for a routine maintenance and spent $380 on ONE tire. How does that happen?
11/22/2024
Theresa S. VERIFIED CUSTOMER
You’re welcome!
11/22/2024
Steve L. VERIFIED CUSTOMER
Very happy with Lexus service. Thank you!!!
11/22/2024
Steve L. VERIFIED CUSTOMER
Love Lexus and Lexus service. Thank you!
11/22/2024
Araceli H. VERIFIED CUSTOMER
Muy buen servicio
11/22/2024
Harutyun T. VERIFIED CUSTOMER
Very good
11/22/2024
Patrick A. VERIFIED CUSTOMER
Outstanding service writer, very professional, caring, efficient. I will return to Keys for maintenance work. Thank you Joe!
11/22/2024
Brian S. VERIFIED CUSTOMER
I appreciated that I arrived 30 minutes late at 3:30 and Lexus was still able to do my oil service. However my usual service tech said he wasn’t available to help me because he had to leave in 2 minutes for his son’s birthday. Of course that would be okay. The only thing is that when I was leaving almost 2 hours later he was still in his office chatting with the very cute brunette who works at Lexus. This was a reminder that I have had difficulty reaching him and that caused my to service elsewhere for the last year. I also received a text asking me to pay the day after even though I paid that afternoon.
11/21/2024
Julian B. VERIFIED CUSTOMER
Alejo was very helpful and competent in every aspect.
11/21/2024
Thomas S. VERIFIED CUSTOMER
I will complete the survey from Lexus when received. I am very satisfied with Ali’s knowledge and service.
Tom Saliba
11/21/2024
Judith D. VERIFIED CUSTOMER
Alejo was wonderful. Very efficient very helpful and explained everything to me. I appreciate his help and the professional way he behaved. He answered all my questions and even took me to another gentleman who helped give me an appraisal for my car. Thank you, Lexus. I love my car.
11/21/2024
Danka R. VERIFIED CUSTOMER
He tried the best, but he was too much influence by his Mgr. and didn’t work for me and we all wanted to cut corners for financial issues and what we are covered under warranty , but his Mgr. didn’t take it in consideration .
Overall thank you to all of you!!!
11/21/2024
Kelly P. VERIFIED CUSTOMER
He was friendly and knowledgeable. He treated me like he would a family member!
11/21/2024
Mejlis S. VERIFIED CUSTOMER
Your rep was great. He showed some cars and 1answered questions well. Our comp service appt was at 2. We were on time. There was a meeting going on with the mechanics, so we werent entered into the long queue for an hour. We were not done until after 4:30. All personnel were courteous and trying to do their jobs. Meeting impaired the efficiency. I understand your needs tho.
11/21/2024
Shirley D. VERIFIED CUSTOMER
Alejo was great!
11/21/2024
Maria J. VERIFIED CUSTOMER
The best service I ever had. Joe did amazing job. And very friendly. I asked everything I asked , he answered without hesitations. Completely satisfied . Excellent job????????
11/21/2024
Tanya G. VERIFIED CUSTOMER
Lexus Thank you for your excellent service! Our representative Alejo Morales, and Robert took care of us right away .
The staff at Lexus is friendly and accommodating
Thank you again
11/21/2024
Dan B. VERIFIED CUSTOMER
Alejo was very nice. However, I was under the impression that my car warranty was prepaid (per Alejo’s own words) and did not fully understand that I would be responsible for parts and labor for battery corrosion pads, batteries for remote key, etc. I would have preferred to spend an extra hundred dollars towards recommended carburetor/fuel ejector cleaning service.
11/21/2024
Vachik A. VERIFIED CUSTOMER
Jaime Arreola gave me very professional service, did know his assessment very well. Checked my Lexus A-Z. Thank You!