I’ve already sent an email to my salesperson Dany at the dealership but to summarize, I felt disregarded and disrespected. I was not communicated to with honesty or integrity and I’m not intending to return here unless I am made aware of changes.
2/10/2025
Miguel R. VERIFIED CUSTOMER
I really appreciate Alejo Morales , he explained everything about my car, he was very helpful thank
2/10/2025
Marvin Engineering. VERIFIED CUSTOMER
I have always been satisfied with the service that I have received at keys Lexus van Nuys for over a decade and it is one of the reasons that I continue to maintain my loyalty of service to the Van Nuys location. In recent years, I have had excellent service from Bill Horvat. He is extremely patient and accommodating while also being transparent. He knows what’s happening in operations and is always available to provide technical explanations..
2/10/2025
Erick G. VERIFIED CUSTOMER
Bill consistently provides outstanding service, demonstrating exceptional knowledge and a willingness to assist at all times. Will continue to request him for future services.
2/10/2025
Tiffany M. VERIFIED CUSTOMER
Ali and Jake were great!
2/10/2025
Mia O. VERIFIED CUSTOMER
Elda was very professional, efficient, and personable! I will definitely be asking for Elda every time I come in!
2/10/2025
Jerry L. VERIFIED CUSTOMER
Joe was very helpful. The maintenance took the amount of time he said it would. His communication was good and he was very nice.
2/9/2025
Steven D. VERIFIED CUSTOMER
Anthony is an asset to both Lexus and Keyes.
2/9/2025
Jeanne A. VERIFIED CUSTOMER
I give ali the highest satisfaction for all the services he is been hleping us with our vehicles needs.
2/9/2025
Zachary H. VERIFIED CUSTOMER
Alejo was great. Friendly and helpful.
2/9/2025
Philips A. VERIFIED CUSTOMER
The best and very professional
2/9/2025
Margo R. VERIFIED CUSTOMER
Alejo was so helpful! Thank you, Alejo for making my experience so easy.
2/9/2025
Sai-Ling M. VERIFIED CUSTOMER
My service person, Ali is outstanding!
2/9/2025
Greg W. VERIFIED CUSTOMER
Elad is wonderful!
2/9/2025
Rich J. VERIFIED CUSTOMER
Everything was perfect
2/9/2025
Alexander C. VERIFIED CUSTOMER
He is always very helpful.
2/9/2025
Jonathan S. VERIFIED CUSTOMER
Excellent service as always! Thank you
2/9/2025
Sedrick S. VERIFIED CUSTOMER
A plus service like always. Thank you
2/9/2025
Tracy B. VERIFIED CUSTOMER
I can’t say enough great things about my service advisor, Bill Horvat! He makes doing business with Keyes, a pleasure! Truly, a 5-star experience!