I was given wrong information about how long it would take to get my car fixed from a rep, and Joe was able to assist and rectifying the situation
2/1/2025
Arman C. VERIFIED CUSTOMER
I love Elda!!!!!
2/1/2025
Neelam A. VERIFIED CUSTOMER
Very good service given by Ali. He is respectful told me exactly what was needed!! Great job!!
2/1/2025
Roberto B. VERIFIED CUSTOMER
Email me anytime
2/1/2025
Gabriela O. VERIFIED CUSTOMER
I always bring my vehicle here always get the best service by Ali and I know my vehicle is in good hands. Will always be a loyal customer to Ali best service advisor!!
2/1/2025
Rico S. VERIFIED CUSTOMER
Ali is superb.
2/1/2025
Eddie C. VERIFIED CUSTOMER
Danecia was wonderful, courteous professional on point and kind. She communicated everything very clear and concise and my visit brought me peace of mind.
1/31/2025
Armando A. VERIFIED CUSTOMER
Excellent in all aspect.
1/31/2025
Carlos G. VERIFIED CUSTOMER
Very pleased with services provided by Keys. Thank you!
1/31/2025
Ernesto L. VERIFIED CUSTOMER
Excellent service received each time I visit Keyes Lexus.
1/31/2025
Manjinder S. VERIFIED CUSTOMER
I like to work with Ali.
Very helpful. And good advisor.
1/31/2025
Toshio N. VERIFIED CUSTOMER
Anthony is the only reason I come to Keyes for service. I’ve been coming to him for the past 15 years. He has always treated me professionally and makes certain I’m pleased with the service from Keyes.
He is a true asset to your company.
1/31/2025
Maria B. VERIFIED CUSTOMER
Task was made easy and efficient thank Anthony
1/31/2025
Richard J. VERIFIED CUSTOMER
Bill is the best!
1/31/2025
Mojgan G. VERIFIED CUSTOMER
Great service . Thank you. ????
1/30/2025
Lee W. VERIFIED CUSTOMER
We really appreciate that Bill was very responsive and had the car ready and outside waiting for us!
1/30/2025
Michael B. VERIFIED CUSTOMER
Very knowledgeable and great explaining all processes.
1/30/2025
Kathryn H. VERIFIED CUSTOMER
Alejo was very helpful in getting me through the tire situation. I am very appreciative .
1/30/2025
Alexandra R. VERIFIED CUSTOMER
The entire service team at Keyes Lexus offers unparalleled, outstanding customer service, especially our service advisor, Danicia D.
1/30/2025
Rustem N. VERIFIED CUSTOMER
The problem with my car has not been resolved. It continues to shake, just as it did before. When I initially brought the car to the dealer, they gave me a paper stating that everything was fine with the car, but they recommended doing an alignment and changing the wheels. The next day, I went to a workshop to have the alignment done and the wheels checked. The wheels were found to be in the "yellow zone," meaning they are still usable and do not need immediate replacement. However, after completing the alignment, the shaking issue persisted. The car still shakes at high speeds.
Today, I returned to the dealer and scheduled another appointment, but I have to wait another week. This is frustrating, as it means more wasted time and no resolution to the problem. Additionally, there is a constant buzzing noise in the steering wheel, which is especially noticeable when driving on uneven roads. Given that Los Angeles has very few smooth roads, the buzzing is practically constant. I specifically asked the dealer to address this issue, but nothing was fixed. The buzzing is still there, and the shaking problem remains unresolved.