Bill always manages my servicing with care. He provides such a friendly experience and addresses every concern I have. He gives great advice and genuinely aims to take care of me. I appreciate him.
2/13/2025
Kevin M. VERIFIED CUSTOMER
I have had 8 luxury vehicles throughout my life, but I have never had a better service advisor than Ali. The man is honest, polite, and such an asset to this dealership. I have 2 Lexus dealerships closer to my house than this one, but I come just for Ali.
2/13/2025
Evelyn H. VERIFIED CUSTOMER
I am sooo GRATEFUL to Anthony Pastoral! He is ALWAYS there for me and patient, knowledgeable and kind!
2/13/2025
Rahima J. VERIFIED CUSTOMER
He is so cooperative and nice i appreciate his excilent service with us.
2/13/2025
The Carol. VERIFIED CUSTOMER
As always, Bill was very accommodating, knowledgeable, has excellent communication skills, and very personable. He is a true professional and a valuable Lexus service representative!
2/13/2025
Russell W. VERIFIED CUSTOMER
Bill took good care of me in time.
2/13/2025
Fornia C. VERIFIED CUSTOMER
Always a wonderful experience there!! The whole team is amazing!
2/13/2025
Veronica J. VERIFIED CUSTOMER
Great service as always. Thank you
2/13/2025
Brenda W. VERIFIED CUSTOMER
Just to have a new tire exchanged from a flat one shouldn't take 5hrs
2/12/2025
Nithintra S. VERIFIED CUSTOMER
Excellent service as always. My super service advisor, Danecia Dedeaux, is alway on top is everything. Again, Excellent services.
2/12/2025
Celia C. VERIFIED CUSTOMER
She explained everything well and the car was serviced in a very timely fashion.
2/12/2025
Jeanne A. VERIFIED CUSTOMER
Ali is always a big help. I appreciate him so much. He is a great asset to your service department. I give him 5star for all the help he does for me and my family need with our cehicles
2/12/2025
Pavel M. VERIFIED CUSTOMER
I appreciate that she is always willing to help .Thank you Danecia.
2/12/2025
Azin K. VERIFIED CUSTOMER
Generally I am satisfied with my service with keys Lexus but this time I dropped my car off on Saturday and was offered a loaner but I said if I can get my car back before the end of the the day then I don’t need a loaner so I was dropped off. I didn’t hear back to get my car till 30min before closing that I called and texted Anthony about the status of my car which at fist he said it’s not ready till Monday. I expressed my frustration and reminded him that I didn’t get a loaner bc he said I can get my car back and that I need a car for the weekend and Monday morning to go to work. I asked to get a ride back to the dealer so I can get a loaner which he arranged. By the time I got there he said the car is ready and that he mistook me with another customer. I’m happy I got my car back and it was taken care of well but didn’t appreciate the unnecessary stress trying to follow up and figure out what happened to my car instead of the dealer following up with me and take care of it on time as promised.
2/12/2025
Caliber C. VERIFIED CUSTOMER
Alejo was great and always kept me informed
2/11/2025
Dinno C. VERIFIED CUSTOMER
Ali gave me 5 star service
2/11/2025
Salvador L. VERIFIED CUSTOMER
Ali is an exceptional worker goes above and beyond extremely helpful and nice. Honestly Ali is the only reason I come to this keyes lexus. I have other locations closer but he is the only reason I still make the drive to Van Nuys keyes lexus
2/11/2025
Inderjit D. VERIFIED CUSTOMER
Fully satisfied
2/11/2025
Boris B. VERIFIED CUSTOMER
Good service thanks
2/11/2025
Jerry B. VERIFIED CUSTOMER
Anthony is always a pleasure to work with; thank you for the amazing service.
Tiffany Blackwell