Excellent service thank you. Al Searles from Waverly tn
11/13/2023
Ross H. VERIFIED CUSTOMER
The Service Representative provided great customer service and was extremely responsive to questions and requests.
11/12/2023
Matthew F. VERIFIED CUSTOMER
There is a 15% off coupon on the website that doesn’t list a maximum discount. Larry told me the dealership limit is $100. The limit should be on the coupon as other area Toyota dealers list the limit. This is not good advertising, and when I mentioned I would be using one of the coupons when I dropped off the vehicle I wasn’t told about the maximum. I was expecting to save about $300 and instead was only allowed $100.
The vehicle was ready when Larry promised so I appreciate the good service. I have three vehicles serviced here routinely and have always had a good experience.
11/12/2023
John N. VERIFIED CUSTOMER
Everyone was friendly and explained all the service being performed
11/11/2023
Elias A. VERIFIED CUSTOMER
Totally satisfied ????
11/10/2023
Marian B. VERIFIED CUSTOMER
No problems
11/10/2023
Kay B. VERIFIED CUSTOMER
Outstanding service
11/10/2023
Charles H. VERIFIED CUSTOMER
Great and timely service however initial estimate was revised -up $300- while I talked with service rep who blamed it on “the computer “. Not very reassuring
11/9/2023
Joseph D. VERIFIED CUSTOMER
If you provided a quick car was after servicing my vehicle, I would be willing to share my satisfaction with people looking for a place to have their cars serviced.
11/9/2023
John R. VERIFIED CUSTOMER
Thank you for taking care of my needs.
11/9/2023
Preston R. VERIFIED CUSTOMER
Larry is super awesome at what he does, always puts the customer first and want to make sure that the customer is taken care of. High level of professionalism and customer service.
11/7/2023
Holly T. VERIFIED CUSTOMER
Waited 2 1/2 hours for them to tell me my computer software needed to be refreshed. $345 for an ecu reboot on a car that is only two years old. Completely ridiculous. Everytime I come to get my car serviced there is an issue. Waiting hours even with an appointment, trying to upsell to something not needed, or completely rude customer service. I will not bring my vehicle back to Robert’s Toyota.
11/7/2023
Melinda R. VERIFIED CUSTOMER
I felt like I should have taken my business somewhere else.
11/6/2023
Scottie G. VERIFIED CUSTOMER
We didn’t have a appointment he worked us in on a Saturday afternoon for a 15K miles service. We were really impressed that our lug nuts were tight, valve stem caps were on and the communication was great there unlike Beaman Toyota in Nashville
11/5/2023
Beverly M. VERIFIED CUSTOMER
Everyone was helpful, polite and quick!
11/5/2023
John H. VERIFIED CUSTOMER
Quick
11/4/2023
Megan A. VERIFIED CUSTOMER
My only thing with the Roberts Toyota in general that I don’t understand is this. The first oil change and tire rotation was done earlier this month. When I brought it in, I was told I needed to do a break flush and something else that’s due every 50,000 miles. I bought my truck from y’all with 55k miles on it. Why wasn’t that service performed BEFORE I purchased the vehicle (if it’s a safety thing as I was told at my last oil change). I wasn’t informed about it until that first oil change.I haven’t done it yet bc of the cost but that also concerns me.
11/4/2023
Sandra M. VERIFIED CUSTOMER
Your service team has improved soq3 much since my 1st encounter back in 2007. Thanks for making the consumer feel confident in making the vehicle choice.