Great job dropped off the car early so they would have it first thing in the morning and they got it done before the end of today.
1/13/2026
Carol W. VERIFIED CUSTOMER
Ryan was helpful and let us know what was n
eeded.
1/13/2026
Kristen K. VERIFIED CUSTOMER
Good job
1/11/2026
Ye Z. VERIFIED CUSTOMER
Thank you
1/11/2026
Susan V. VERIFIED CUSTOMER
I was told that if the problem was the battery we would not need the $180 inspection, nevertheless we were charged the $180 inspection. If nothing happens and the car is dead,the first thing to check is the battery. Do you really need our money that much? Please inform Mr. Nick Nguyen that we are unlikely to be back to look at Highlanders.Jim Van Every
1/10/2026
Paden J. VERIFIED CUSTOMER
After 2 other shops looking at our truck the team at Evans was able to take care of our issues. The communication was impeccable and we always knew what was going on with our vehicle. You guys took great care of it and repairing our concerns. Thank you! Also, our insurance appraiser gave the entire team high praises starting he doesn't usually like having to deal with most dealerships but that this was a top notch crew. He told us we definitely picked the perfect place to work on our truck and gave us details of the extreme detail and care that he saw being taken. He also noted how impressed he was with the planning for what they may run into during the repairs and that our tech was extremely knowledgeable and that we should try requesting him again if we ever need to come back. Thank you so much!
1/10/2026
Molly M. VERIFIED CUSTOMER
Ryan is helpful and professional
1/10/2026
Christy B. VERIFIED CUSTOMER
I took my car in for a diagnostic and they found the problem with my rear hatch door. Made an appointment to come back because they had to order the parts. I was there for an hour and 45 minutes and the car did not get fixed because they had the wrong part. So I had to come back. I just would make a suggestion that they check the parts when they come in to make sure it is what they need. Three visits in 10 days.
1/9/2026
Thomas W. VERIFIED CUSTOMER
The service that I had performed was completed in a timely manne.
1/9/2026
Jerry B. VERIFIED CUSTOMER
Thought the pricing was high, I’m not from this state and realize rates are probably different. My service manager was very nice
1/9/2026
Not-Provided C. VERIFIED CUSTOMER
I am very grateful that I can count on John Geiger and the Service support I get from Evans Toyota each and every time
They go out of their way, making sure that my vehicle is served in a timely manner
1/9/2026
Stephanie M. VERIFIED CUSTOMER
So glad Matt was able to fit me into the schedule. I didn’t have an appointment, and my need was urgent. Well done.
1/9/2026
Rex G. VERIFIED CUSTOMER
We have had our rear hatch door looked at a couple times before they finally decided that the struts were bad. I will be taking our highlander back for a third time and then the struts will be put on. The first time the service department looked at the rear hatch they thought the struts could possibly be bad. So when I took it back the second time I would have thought they would have had new struts on hand to change out. We live over an hour away which is a lot of back and forth for us for what I’m thinking is a minor problem.
1/9/2026
Michelle K. VERIFIED CUSTOMER
Thanks for the unexpected transport!!
1/8/2026
Nick W. VERIFIED CUSTOMER
Great people and great service
1/8/2026
Landon S. VERIFIED CUSTOMER
The whole process of getting my car worked on Is very easy with these guys, from scheduling an appointment to leaving with comfort knowing these guys know their stuff