My experience was not because of Grant. He was great to work with. I had three out of four tires that needed to be replaced. They were only two years old. I had bought them there. They were supposed to be good tires and they are going to turn in an invoice so hopefully I’ll be reimbursed for my three new tires, I had to buy yesterday. Very disappointed that I have to wait for the money. It should be automatically Toyota‘s issue. They bought the tires from Michelin and they were definitely defective. Grant, I know will do his best to get a refund for me but I don’t think I should have to wait for that. I think Toyota should wait. for it.
3/7/2024
Patricia H. VERIFIED CUSTOMER
Prompt and thorough
3/7/2024
Stephanie M. VERIFIED CUSTOMER
Very professional
3/6/2024
Hunter P. VERIFIED CUSTOMER
Sent them after a needle in a haystack, found it in just a few hours. They were successfully able to complete the repair w/o needing to reschedule, which I really appreciated. One of the worst things about having an older vehicle is that it’s always in and out of the shop, burning a hole in my wallet.
I am very appreciative that they were able to find my issue rather quickly (hours, not days) and resolve it without issue. I will definitely consider going back to this dealership for further maintenance and repairs when budget allows. My biggest objection is the cost of parts ($2,700 for leaf springs??), but my truck can legally drink, so, I understand that supply and demand is probably not in my favor here.
3/6/2024
Leslie K. VERIFIED CUSTOMER
Jacob was very kind , respectful and solved our problem! Without having to have an appt!
3/6/2024
Ed P. VERIFIED CUSTOMER
Couldn’t do all the recall work on first appt. Wish I would have known up front. Other than that all food
3/5/2024
Daniel A. VERIFIED CUSTOMER
He was very helpful
3/5/2024
Amor A. VERIFIED CUSTOMER
I was caught off guard when I was charged for the alignment. I was very specific at first asking him if everything is free that day. He said he will check it out then told me I got on the neck of time for the free oil change and tire rotation that I told him I wanted. I was not aware of the alignment issue and he was not very clear about the fee either. I was just surprised. I guess I should have known that alignment is not covered by the warranty which is weird since previous alignments must have been done before my car reached this mileage and everything then is all taken care by Toyota. I have nothing against the person who served me yesterday. I was disgusted with Toyota in general. Other companies will cover 100,000 miles for reliability.
3/3/2024
Angel C. VERIFIED CUSTOMER
Mr thu is Thu best!
3/3/2024
Carla W. VERIFIED CUSTOMER
Very happy with Evans Toyota.
3/3/2024
Min T. VERIFIED CUSTOMER
My car oil leaking on it
3/1/2024
Raul D. VERIFIED CUSTOMER
Thanks for quickly review and correct the noise issue I had after original service 2 weeks ago..
3/1/2024
Mary H. VERIFIED CUSTOMER
Completed faster than expected. Good service. Friendly and welcoming
2/29/2024
Chris S. VERIFIED CUSTOMER
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2/29/2024
Doug H. VERIFIED CUSTOMER
Everything involved went extremely well. I trust my vehicle with you guys since you have provided all the services since I purchased this 3 years ago. Thank you.
2/28/2024
Rob C. VERIFIED CUSTOMER
Solid work
2/27/2024
Joe S. VERIFIED CUSTOMER
Great experience! Thank you.
2/27/2024
Ezequiel H. VERIFIED CUSTOMER
We will not be returning ever.
2/25/2024
Renne R. VERIFIED CUSTOMER
He forgot to shut up hood. And when I was driving down the road my Hood came. I know he didn't not do it on purpose. But I could have had a accident.