Everyone was kind. My issue is stating it was cost $8500.00 to repair a few chewed wires. Obviously no one would go for that repair. So if your team is saying the vehicle will cost more than the value of the vehicle to repair, I will have to make different arrangements.
11/7/2024
Kelsey F. VERIFIED CUSTOMER
Jerrad was great! Estimated time of service was accurate. He was accommodating. Thanks Jerrad!!
11/7/2024
April B. VERIFIED CUSTOMER
Jerrad answered my questions with his knowledgeable answers. And no hesitation. Had computer issues but handled it calmly and professionally.
11/7/2024
Mary H. VERIFIED CUSTOMER
As always the service appointment went well. I was treated with kindness and courtesy. Thank you!
11/7/2024
Ryan H. VERIFIED CUSTOMER
Service was excellent and matches past experience with Evans Toyota. Every employee that helped me was kind, knowledgeable, and timely. The work done on my vehicle seemed to go well and my issues resolved.
11/6/2024
Larry M. VERIFIED CUSTOMER
Communication great
11/6/2024
Michael M. VERIFIED CUSTOMER
Very courteous person
11/6/2024
Douglas G. VERIFIED CUSTOMER
No issues with the people at Evans. My dissatisfaction is centered on the completeness of my recall repair on my first visit. Once the initial repair was complete it seems a final confirmation step was missing or skipped to verify the fuel gage reading was correct. Not a big deal but making a second visit was not planned. I will still consider Evans as my Toyota dealer.
11/6/2024
Patricia G. VERIFIED CUSTOMER
Had to email jerrod to get an appt. Could not call in. The girl that answers the phone for the service department is useless
11/5/2024
Thanh N. VERIFIED CUSTOMER
I always get the servers here for my Toyota HIGHLANDER, happy with everything that been provided by the crew’s members, Thanks
11/5/2024
Steve B. VERIFIED CUSTOMER
Greeted me upon arrival and kept me informed of work in progress.
11/5/2024
Sarah P. VERIFIED CUSTOMER
Jeremy and his team are very helpful and knowledgeable about cars, went above and beyond in their work. Very satisfied with the service I received today. Thank you so much for taking care of my car.
11/5/2024
Michael M. VERIFIED CUSTOMER
Ok
11/5/2024
Mike F. VERIFIED CUSTOMER
Jerrad was friendly & knowledgeable with the problem with our car!
11/5/2024
Dorothy K. VERIFIED CUSTOMER
Fast, friendly service by capable and knowledgeable people.
11/5/2024
Nancy H. VERIFIED CUSTOMER
I brought my car in because a low tire light came on. The service person said it would take 30-60 minutes. After sitting for 90 minutes I walked out to the service area. I didn’t see the person who checked me in but I saw my keys sitting on his desk. I was looking at my paperwork when another service person said he would help me. I can’t help but wonder how long my paperwork sat on a desk and how long I would have had to wait before the service person said my car was ready. Made me upset to think about the time I wasted because no one was covering that desk.
11/5/2024
Margo D. VERIFIED CUSTOMER
Jared was excellent with his customer service and continued to keep me informed about my vehicle. I appreciated his “no nonsense” approach to my needs and was a great listener. I will continue to return to Evans Toyota and ask for Jared to manage all of my car’s service needs. Thank you!
11/2/2024
Rebecca G. VERIFIED CUSTOMER
I'm not entirely sure why there's scheduled appointment times when it takes over an hour to complete. I checked in at 12:48 and we paid around 1:17. I find this ridiculous and unacceptable, especially with the prices charged. I also didn't receive and inspection report or any possible concerns regarding my car. Needless to say this was my last visit with Evans.
11/2/2024
Larry C. VERIFIED CUSTOMER
They didn't top off fluids. John wasn't available for my discount for loosing my key last time at Evans.