Toyota of Warsaw Auto Repair Service

Been there many times... service, communication is excellent with a knowledgeable and friendly staff.

I appreciate the friendly staff. I’m the case of finding a problem and getting it resolved, it was great to have them schedule it quickly.

Everything was great, except they did not reset the maintenance warning message on my vehicle. I had to figure out how to do it myself.

Justin was professional and friendly. My car was serviced in a timely manner.

I was the last customer to leave the dealership. They resolved tire pressure sensor problems I had and changed out the accessories battery. I also had an oil change and vehicle check done. I left at 5:45 pm. I turned my radio on and got lots of static. The engine display was changed, the clock read 4:15. Have not been able to resolve the radio static. Everything else is fine. I could not reach service Tuesday evening, too close to closing when I called. I called Wednesday morning. I should be back by THURSDAY. Thanks for asking.

Very helpful

Thank you for fitting me in I have very little time off

Knew what was wrong so better Boggs

Outrageously expensive. $900 for windshield wipers. I won't be back

Too much upscale. Prices too high Toyota recommends 10,000 mile between oil changes, you guys try to go 5,000 miles????

Justin did a good job of getting me in on short notice and taking care of my problem

Exceptional service. Thank you kindly for fixing the recall on our a Toyota

Thx

As always, my experience for getting an emergency taken care of, (flat tire), was super!

When I tried to pay via your web site, it keep taking to your payment plan site instead of Credit / debit card site.

Good service to my new vehicle love it ????

Thanks for a great job an fast service.

Thank you for great service on my Rav.

I scheduled an appointment last Friday at 12:25pm for Thursday at open after being told my key fob would not arrive until Tuesday, which is why I specifically chose Thursday. During that scheduling call, I provided my VIN, explained all issues needing addressed, including recall items and the driver-side door lock issue affecting both the front and rear doors. To make things easier, I dropped my truck off Wednesday night so it would already be there for my scheduled appointment. At 9:30 AM Thursday, I received a check-in text stating my truck was scheduled to be looked at at 2:30 PM. I immediately called and was told I was not actually on the schedule and was simply considered a “drop off.” On top of that, the key fob I was told would be available was not there. Then, despite me clearly explaining that BOTH the front and rear driver-side door locks are not functioning, the quote I received only included the front door actuator. I was repeatedly told the rear door was working. I went to the parking lot myself to verify. The rear driver-side door does NOT lock or unlock: with the interior door controls with the key fob or with the exterior door handle touch lock/unlock feature So not only was the vehicle not properly diagnosed, I was repeatedly told I was incorrect about my own vehicle. I also contacted Toyota Customer Care because, after researching online, this appears to be a common issue affecting many Toyota vehicles. I was told this would be an out-of-pocket expense despite this being a 2024 vehicle with a premature failure and widespread similar complaints. Overall, this experience was disappointing from start to finish: My scheduled appointment was apparently not scheduled. The promised part was not available. My issue was not properly diagnosed. I was repeatedly told I was wrong when I was not. And Toyota has refused to stand behind what appears to be a common manufacturer-related issue. You asked for feedback, so here it is. I expected much better service and communication from Toyota.

Very efficient and friendly service! Recommendations were discussed and explained well. Thank you for the great service experience!