I have been using Lexus service since 2011. Brian and Scott did great work ensuring my car was repair
I have never had such careless work this month Jan 3
Bumper Light bulb was charged and not repaired . Discovered 2 day later
Car was brought back on Jan 8. Light was repaired and key fobs were repaired. To my surprise on Jan 9 two tire caps were missing which were placed during service with Scott.
I have contacted Edward . He has not responded or follow up with me today thus far with a plan to replace. I am requesting to have a full set be mailed to my address as soon as possible. The car is going out of town for 6 months
He actually responded that” those tire caps were not touch “
Not a logical comment or a reassuring customer satisfaction comment
1/10/2025
Alexandra O. VERIFIED CUSTOMER
Jovanni was very kind and professional. Everything went smooth and service was faster than expected. Thank you for great customer service and experience.
1/10/2025
Scott A. VERIFIED CUSTOMER
Very unhappy
1/10/2025
Seroj M. VERIFIED CUSTOMER
No comment
1/9/2025
Marcia L. VERIFIED CUSTOMER
Very friendly and efficient.
1/9/2025
Allan K. VERIFIED CUSTOMER
David is very friendly, nice, and knowledgeable.
1/9/2025
Herman M. VERIFIED CUSTOMER
Jovanni explain everything need to be done on my vehicle I am satisfied for the service
1/9/2025
Kojo S. VERIFIED CUSTOMER
Great service… David is fantastic!
1/9/2025
Hector M. VERIFIED CUSTOMER
Edward was very nice. Service was very good. Highly recommended.
1/9/2025
Natalie A. VERIFIED CUSTOMER
Edward is the best! I love working with him and he is always attentive and great with time management.
1/9/2025
Edward F. VERIFIED CUSTOMER
All go9d and done quickly
1/8/2025
Ashley M. VERIFIED CUSTOMER
David was phenomenal. Very thorough and kind.
1/8/2025
Young K. VERIFIED CUSTOMER
Excellent service
1/8/2025
Valentina S. VERIFIED CUSTOMER
Ed is always great at his job!!
1/8/2025
Heather D. VERIFIED CUSTOMER
When i scheduled the appointment for Lexus to to do a software update (that Lexus said need to be done) I was told a loaner car would be provided to my husband as this is a THREE hour job. My husband declined your $500+ maintenance charge and was told no loaner would be given to him. We live an hour away, so I couldn't just go pick him up. He had to wait around FOR THREE HOURS. I have never been so disappointed in Lexus. This is my Third Lexus from Valencia. I am not sure I will continue to do business with you.
1/8/2025
Elizabeth R. VERIFIED CUSTOMER
Edward provided exceptional customer service. His professionalism and thoroughness keeps me a returning customer to Lexus.
Thank you.
1/8/2025
Martina T. VERIFIED CUSTOMER
This appt. Has been The Best experience, Jesse is professional, personable, and attentive.
Thank You
1/7/2025
Henry C. VERIFIED CUSTOMER
Excellent service. Thank you Jesse!
1/7/2025
Rafael G. VERIFIED CUSTOMER
Jesse colon was professional and helped me out right away good service.