David was exceptionally professional and engaging. Update on car status was timely and he had great follow-up.
7/15/2023
Nancy F. VERIFIED CUSTOMER
David was very polite and caring of my needs. H explained everything in details and I would definately go back to him for service.
7/15/2023
Toi B. VERIFIED CUSTOMER
No Survey Needed
I only use Scott for my services as he is very responsible, dependable and professional.
When he is not available, my#2 guy is Brian in service.
I hope I spelled his name correct.
That’s my team????????????
7/15/2023
Sasha R. VERIFIED CUSTOMER
Great customer service! Great personal care
7/14/2023
John L. VERIFIED CUSTOMER
I an satisfied with the service
7/14/2023
Jayson K. VERIFIED CUSTOMER
Service had issues. Senecca was fantastic.
7/14/2023
Manuel A. VERIFIED CUSTOMER
David was great, thank you very much for your help.
7/14/2023
Teri C. VERIFIED CUSTOMER
Scott was my service writer and he was amazing as always. Thank you so much for keeping my car at its best.
7/14/2023
Joanne D. VERIFIED CUSTOMER
Very satisfied with everything
7/14/2023
Noe L. VERIFIED CUSTOMER
Edward was fantastic as always and never fails to give a great experience with Lexus.
7/12/2023
Julia R. VERIFIED CUSTOMER
Great, friendly, and prompt service from Robert.
7/12/2023
Juan E. VERIFIED CUSTOMER
Senecca was very helpful, I appreciated that she took the time to stop in and check if we needed anything while we waited for our oil change.
7/10/2023
Rameshchandra P. VERIFIED CUSTOMER
Satisfied
7/10/2023
Anthony P. VERIFIED CUSTOMER
Going on 4 hours to get a ride to pick up our car!!!!!
7/10/2023
Judith M. VERIFIED CUSTOMER
Great personal service. Thank you
7/10/2023
Lani F. VERIFIED CUSTOMER
You have untrustworthy people working in your service department. I can’t trust leaving my car for service at Keyes Lexus of Valencia.
7/10/2023
Sandra P. VERIFIED CUSTOMER
Will do.
7/10/2023
Corrine C. VERIFIED CUSTOMER
I came in for 100k mile service, just to be told that couldn’t be completed because the car hadn’t hit 100k in miles yet, which is not my biggest issue. My appointment was scheduled for 10:30am, which they couldn’t find “due to a whole new computer system.” We were quoted the car to be ready at 3pm for the 100k service. After being notified about the service that couldn’t be performed, they were just doing the oil change and rotating tires, the service still took 5 hours. Completely unacceptable. When asked why it took so long, the blame fell on “the new computer system” again.