I think the service team at Carlson Toyota is top notch and does great work. My car runs so much better after the service I received.
10/28/2025
Carol K. VERIFIED CUSTOMER
Thank you!!
10/28/2025
Michael B. VERIFIED CUSTOMER
Nic did an outstanding job for me today .In fact the very first thing I did was call carlson toyota when I got home and left a message with the service Mgr to explain how happy I was working with Nic.Excellent customer service.Above and beyond.
10/28/2025
Gary D. VERIFIED CUSTOMER
Very helpful…very professional!
10/28/2025
Kathy L. VERIFIED CUSTOMER
Rylen is to be commended on a job well done.
10/28/2025
Kathy D. VERIFIED CUSTOMER
It was challenging for me with miscommunications and at little communication. Not blaming Nick for all the issues but I felt like I had to call in my own support team to help me understand what was happening to my car, my options and the costs involved.
Carlson seems way too busy to handle the metro business and volume your service center is receiving. I have never experienced these problems at St Cloud Toyota.
10/28/2025
Juliane S. VERIFIED CUSTOMER
Nic was great to work with!!!!!!!!!!!!!!!!!!
10/26/2025
Mandy M. VERIFIED CUSTOMER
This is the first time I’ve been to Carlson Toyota. I had a great experience, from the moment I pulled in at the service center. I was greeted right away and Nick informed me that they would check out my car and do a full inspection. He kept me updated through text messages and have a plan for repairs. When I picked up my car, I was greeted again and everyone was very helpful and pleasant.
10/26/2025
Christy E. VERIFIED CUSTOMER
All of my concerns were addressed, and my vehicle drives beautifully.
10/26/2025
Brooke M. VERIFIED CUSTOMER
While Scott was pleasant and friendly to speak with, he was poor at communication. On multiple occasions, I (and my spouse) had to call and seek out info about the status of our car. We did not receive a call back on a few occasions. At one point, we were told (on Wednesday) that my car would be ready on Thursday; Thursday came around and we did not receive a single phone call with an update or to say the car was ready. We had called multiple times on Thursday and couldn’t get ahold of anyone until someone called after service hours were over (someone not even from the service department) to say that they didn’t even know a car was still there but that he found it and it was ready, but advised to pick up the next morning. Then, when I checked in at the service desk and gave my last name, there was no record of my car being there, so I was told to speak to one of the service advisors. We found this experience to be very displeasing, inconvenient, and negative. I work a job where I have to drive, so it was very concerning that there was no sense of urgency or priority to get my car finished. We ultimately felt like servicing our car was an afterthought.
10/26/2025
Diane M. VERIFIED CUSTOMER
Kind
10/26/2025
Steve H. VERIFIED CUSTOMER
Mechanic damaged threads on oil change and oil pan leaked. No sticker indicating date of oil change or odometer reading. No verification that the tires were rotated.
10/26/2025
Ahmed M. VERIFIED CUSTOMER
Thank you for taking a good care of my car.
10/26/2025
Christine O. VERIFIED CUSTOMER
Brandon was great to work with.
10/26/2025
Abdi A. VERIFIED CUSTOMER
Thanks
10/26/2025
Spencer H. VERIFIED CUSTOMER
They did a great job.
10/26/2025
Patricia O. VERIFIED CUSTOMER
Nick was friendly. My vehicle was done very timely. Great service and communication!
10/25/2025
Jacob B. VERIFIED CUSTOMER
Very kind and friendly and did your best to help in a timely manner!!
10/25/2025
Brett B. VERIFIED CUSTOMER
Very professional and helpful. Great to see customer service is still alive thank you.