Great guy. Solid communication and friendly. Couldn't ask for a better contact. Thanks
1/5/2025
Worzer G. VERIFIED CUSTOMER
By far the best service
1/5/2025
Simone F. VERIFIED CUSTOMER
Brandon was very polite and a nice gentleman!
1/5/2025
Charlene W. VERIFIED CUSTOMER
I appreciate the great customer service and all the detail and attention to my new car fix on the break shims. I hope this works. I greatly appreciate the transport back and forth from my home.
1/4/2025
Joseph W. VERIFIED CUSTOMER
Great customer service by Brandon
1/4/2025
William A. VERIFIED CUSTOMER
I miss the car wash. But two sales people Spencer and Alex went out of their way with my navigation system. Yes I like the service.but like the car wash
1/4/2025
Michael F. VERIFIED CUSTOMER
I had a tonneau cover that I purchased with the trick installed. The cover was too tight and the tailgate would not open. Once I forced it open the tailgate would not close because the cover blocked it. Brought it back in to get adjusted on 1/3 and when I went to leave I tested the cover and the tailgate would still not close every time I tried it. Very unsatisfied with the accessories department. Elena has not once talked to me during my purchase, after my purchase or after installation. I would like to return the cover and get an official Toyota cover that works with the power tailgate. At the moment I am Patiently awaiting a satisfactory solution.
1/4/2025
Cathy S. VERIFIED CUSTOMER
Brandon did a great job!
1/4/2025
Grant S. VERIFIED CUSTOMER
I would say that my overall experience was so-so. I arrived and was speaking with a service advisor when another employee interrupted our dialogue mid-sentence requesting to move my vehicle in the entry area. He was in a rush as the area is quite small and there was a a queue forming, but still, poor tact. My service advisor also didn't introduce himself, so I was left to wonder whom my contact was. Also, after my vehicle was done being serviced it was parked outside and I waited around 15 minutes until I was called to pick up my keys. I spoke with a cashier who explained that paperwork might still need to be completed before my keys were delivered to checkout, but I failed to see a sense of urgency/respecting of time as employees were chatting and in no rush to complete the job. I'm not positive that I'll be back. I presume the work was done well, but the customer experience needs some tuning.
1/4/2025
Scott C. VERIFIED CUSTOMER
Thank you!
1/4/2025
Jim S. VERIFIED CUSTOMER
Brandon did great but I received two invoices, $86.80 which I paid and $83.89 which agreed with base $74.00 rate quoted on web site. I didn’t get a chance to see this until I was home.
1/4/2025
Kristin C. VERIFIED CUSTOMER
Everything went great, but I was disappointed I didn’t get a car wash.
1/4/2025
Kristina B. VERIFIED CUSTOMER
He was very pleasant and great to work with. Also informed me on my car that I needed to know. Hope to get him all the time
1/4/2025
Bill S. VERIFIED CUSTOMER
Aaron was very friendly and work was done in a timely manner.
1/4/2025
Dave B. VERIFIED CUSTOMER
Communication was very poor from Carlson's side. They never called back to confirm repairs that were needed. I could only talk to the scheduler, not the service advisor, and the scheduler never called me back.
1/4/2025
Brandon M. VERIFIED CUSTOMER
Just wondering when Toyota is going to do something about the engine failure problem?
1/4/2025
Obie W. VERIFIED CUSTOMER
I’m very happy with the way Nick handled my vehicle recall. Very speedy and professional!
1/4/2025
Joye B. VERIFIED CUSTOMER
Every thing in the interior was changed. The seat needed to adjusted, the heat was blasting, every mirror needed to be adjusted and they turned my lights off of auto. Even the steering wheel was not where I had it! The car wash was very low quality. It left my car all spotty.