Max was great. I came in at 0730 to get the work done early in the day. Max made that happen. Thanks!
9/10/2024
Andrea B. VERIFIED CUSTOMER
Excellent service
9/8/2024
Gina G. VERIFIED CUSTOMER
Victor was very knowledgeable, great customer service got me in and out. Kept me informed as to what was going on.
9/8/2024
James O. VERIFIED CUSTOMER
He was excellent today
9/7/2024
Kay M. VERIFIED CUSTOMER
Taz was professional, courteous & listened ????
9/7/2024
Margaret C. VERIFIED CUSTOMER
I really regret going here.
1. Yesterday, after I picked up my car and left, I noticed on the paperwork a long list of items they said were wrong with my car. The paperwork said I had declined repairs. But no one ever spoke with me about these issues and I don't understand some of it.
2. I left phone messages and texts yesterday and today for Tommy to ask about the issues on the paperwork. I also left a message with the main office. I never got a call back.
9/7/2024
Bui P. VERIFIED CUSTOMER
Very professionally and very knowledgeable
9/6/2024
Steven F. VERIFIED CUSTOMER
Well done.
9/5/2024
Luis L. VERIFIED CUSTOMER
On the day my car was scheduled- John Jeffries was the only Advisor present (all the others apparently were late) . Even thought John had to take care of all the customers that were lined up that morning - He went out of his way to ensure that I was taken care with the best attitude, professionalism, and level of customer service. John is a great asset to your organization. Last time I was there I was assigned to work with Hong Nong - not a very good experience- If I had to deal with him the day I was there - I would have left and taken my car to Hayward Honda.
9/5/2024
Irmatine C. VERIFIED CUSTOMER
Excellent customer service.
9/5/2024
Susan G. VERIFIED CUSTOMER
It took 2-2 1/2 hours to check/repair a tire. We had to change our whole day around, because of this. We’d been there, the day before, & were told if we got the car there by 7:30 on Saturday, we’d have it back by 8:30. All lies. People need to be honest with the customers.
9/2/2024
Mary P. VERIFIED CUSTOMER
I was very pleased with Diem's service. He took care of one of the recalls & explained explained my vehical will pass inspection for the DMV & will be notified when the parts come in the second recall on the seats will be taken of. Diem was very thorough & finished the job in a timely manner.
9/1/2024
Michelle O. VERIFIED CUSTOMER
John did a great job keeping me informed on the status and diagnosis of my car. My car needed to be kept overnight, and he reassured me that Honda of Oakland was able to keep it safe.
9/1/2024
Roderick W. VERIFIED CUSTOMER
He gives good advice
9/1/2024
Eardley S. VERIFIED CUSTOMER
Excellent job by service department
And me Hong!
Thanks
8/31/2024
Lyle H. VERIFIED CUSTOMER
I was very please with the service and level of expertise
8/31/2024
Pichaya K. VERIFIED CUSTOMER
The mechanic said that I needed to have my rotors replaced due to hot spots. I asked for my old rotors back after the service, and upon inspection, found that there are no hot spots anywhere on the rotors. I feel I received a dishonest assessment and should not have been recommended to remove the rotors.
Victor provided great service, however.