Honda of Oakland Auto Repair Service

I took in my car primarily due to a recall notice I received, but also mentioned that my CarPlay screen was having issues and occasionally freezing or disconnecting from my phone, despite my USB cable being connected securely. Hong stated a diagnostic evaluation would be done and there would be no charge if it was covered by warranty. I had to leave my car overnight and was informed by Hong the next morning that their diagnostic evaluation determined the cause of my CarPlay malfunctioning was due to using a phone cable that was not purchased at an Apple Store. He said that this would NOT be covered under warranty and I would be charged $220, but “he would offer a 50% discount and charge $110 instead.” When I questioned why it would not be covered under warranty, Hong stated that using a non-Apple cable is considered a “user error” supposedly not covered by warranty, so that’s why I would have to pay out of pocket. Honestly, I thought it was pretty ludicrous for him to give this excuse and have the audacity to charge a $220 fee, and then act like he was doing me a favor charging me “only” $110 instead — basically just to tell me to buy a cable from the Apple Store. Seems a bit unethical, and had I known I would be charged $110-$220 out of pocket for something that I could’ve just Googled myself, I wouldn’t have even brought up the CarPlay issue and would’ve just had them address the primary issue of the recall notice that had me come in for service in the first place.

John was very helpful and explained the situation.

The experience was smooth and efficient. The staff was professional, and the service was completed on time. Everything was explained clearly.

John was professional, attentive, respectful, knowledgeable. I am highly satisfied!

I’ve been to this location multiple times to fix this mirror. Again, the entire compartment broke apart. This is a brand new car. This should not be the case.

Excellent

The service was excellent! I would recommend Max Cubas to anyone needing service at Honda Oakland.

Thank you for your outstanding service . VICTOR MARTINEZ DONE A WONDERFUL JOB . THANK YOU FOR HANDLING MY PROBLEM . I AM COMPLETELY SATISFIED AGAIN THANK YOU .

Very good

Timely!

He’s thorough, he cares, and I was happy to work with him again

5 star service - Victor is quick, explains things clearly and was amazing

Hong Nong made a very trying and expensive service visit better as he was able to explain was had happened to my Fit. He was able to assure me that the car would be fixed by the next day and it was. I was satisfied with our interactions.

Victor was so helpful and knowledgeable throughout this repair process. Thank you!!

Thanks for the great service John! Thank you for following up with timely updates on my PSC claim.

I was really pleased working with John. I will be requesting him whenever I need to bring my car in the future.

Hong was great!

John provided excellent service knowledge and was very helpful friendly Your lucky to have him working for you Thanks

My car was in and out in a timely matter. John Jeffries did a great job in knowing what I needed and what I didn’t need. Outstanding service!

Thanks a lot for your amazing customer service keep up great job