John Jeffries had phenomenal customer service. He was very kind, took time to explain things clearly and was most supportive in a difficult situation with my car. I hope to have him as my advisor in the future.
11/21/2024
Jane S. VERIFIED CUSTOMER
We were initially told that completion would be around 2pm by the advisor. We were not informed until I called past 3 pm that the service would not be complete possibly by 4pm. I think there should be some form of communication of the delay. I requested to be notified on my phone but the notification when the service was complete came to my wife’s phone.
11/21/2024
Jimmy N. VERIFIED CUSTOMER
She was very helpful and nice
11/21/2024
Raymond S. VERIFIED CUSTOMER
Excellent
11/20/2024
Caroline J. VERIFIED CUSTOMER
very professional service!
11/20/2024
Amber G. VERIFIED CUSTOMER
Tommy was a really nice guy. Thank you.
11/20/2024
Lawrence H. VERIFIED CUSTOMER
John was great and very helpful.
My issue did recur before I made it home but that isn't the fault of the advisor. I will follow up to make another appointment
11/20/2024
Ronald A. VERIFIED CUSTOMER
Everyone that I encountered at Honda of Oakland . Went above normal customer service norm’s to help me. Great staff and great customer service ???????? Thank you all????????
11/20/2024
Gally B. VERIFIED CUSTOMER
Great Customer Service
11/20/2024
Valentina G. VERIFIED CUSTOMER
Tommy told me it would be a one-day job and it ended up taking two full days. He didn’t communicate with me at all. I texted him twice and called. No response and I ended up calling the service line about 4 times before he finally responded in the afternoon of day two. I was unnecessarily frustrated by his lack of communication.
11/20/2024
Parvin M. VERIFIED CUSTOMER
I had a wonderful experience having Taz as my service representative. She was professional, kept me informed, and answered my questions. Greatly appreciated all her help and follow through.
11/18/2024
Mihret R. VERIFIED CUSTOMER
Yes he was excellent love my advisor thanks.
11/18/2024
Rosa E. VERIFIED CUSTOMER
Was completely happy with John! Thank you!!!
11/18/2024
Eriberto M. VERIFIED CUSTOMER
I had a great experience. No issues
11/18/2024
Beatrice N. VERIFIED CUSTOMER
John was the best employee I have ever come across at the Honda Service Department in Oakland and Hayward locations. He was friendly and informative, he gave me updates when my car would be ready, and very easy to talk to. A very good well rounded employee with knowledge of cars, of Honda products, and friendly sales. Please give him a huge raise. I have been coming to Oakland to service my car since I bought it new in 2015 and my very first Honda was bought here in 1997. And through my years of experience with this company, John really is the best service employee I have ever ment. It is very hard as a female to find a person working in car maintenance to be so knowledgeable and friendly.
11/17/2024
Chris H. VERIFIED CUSTOMER
The work on my car was quick and efficient. I’m very pleased with the work that John was responsible for.
11/17/2024
Lisa S. VERIFIED CUSTOMER
Darius and all the staff I had interactions with were great! Very friendly.
11/17/2024
Marina F. VERIFIED CUSTOMER
Fantastic service !Thank you !
11/17/2024
Nneka O. VERIFIED CUSTOMER
Taz was extremely responsive and went above and beyond to provide impactful service. Excellent communication skills and professionalism. Made a huge difference in an unfortunate situation.