My recent service was disappointing due to an unfortunate incident. My windshield was broken during the service. While the general maintenance seemed okay, this damage significantly impacts my overall satisfaction.
5/22/2025
Paul T. VERIFIED CUSTOMER
Only negative was that new tires were inflated to and left at 45psi. I checked with Aaron if this was intentional- he advised it was not and should be set to match door sticker, offered to get it taken care of (great), i can let air out. But it's these little misses/details that leave the overall impression and as I think of it, I'm pretty sure every time I've had my vehicle serviced there has always been 'something'. Hopefully these misses/issues are reported internally, processes are reviewed, gaps identified/corrected, etc.
5/22/2025
Jennifer S. VERIFIED CUSTOMER
Chris was super nice and professional the entire time I was there. Really enjoyed speaking with him!
5/22/2025
Charles S. VERIFIED CUSTOMER
I don’t feel my concerns were listened to. I waited two weeks for the appointment due to travel. I’ve had this issue with my sensor for a long time. I tried explaining it in detail. And I was brushed off as if she completely understood. It is a complex issue that needed a lot of attention to detail. In the end, I don’t think I got the service I’ve come to expect after owning four TL’s from Acura and now this TLX. I expect when I pay you for service that you listen to me and you take care of all issues. That didn’t happen today.
5/22/2025
David C. VERIFIED CUSTOMER
Great service and totally satisfied
5/22/2025
Antonio P. VERIFIED CUSTOMER
I don’t think there is really good communication with service and customers.service staff is very nice but communication is not the best
5/22/2025
Brooke B. VERIFIED CUSTOMER
Mike was great and very accommodating. Excellent customer service
5/22/2025
Jessica G. VERIFIED CUSTOMER
Thank you for the help Kevin!
5/21/2025
Lynn B. VERIFIED CUSTOMER
I was very impressed w Tyler and how well he took care of me and my car
5/21/2025
Judith B. VERIFIED CUSTOMER
Everyone was great. Julia was very professional and sweet. Took my car right away. That's always a plus. Thank you.
5/21/2025
Billie T. VERIFIED CUSTOMER
Great job!
Very quick and efficient service!
5/21/2025
Jennifer L. VERIFIED CUSTOMER
Always a good experience at this dealership-
5/21/2025
Vernon L. VERIFIED CUSTOMER
Had my car detailed, the area that was promised to be cleaned (passenger seat) was not
5/21/2025
Samir C. VERIFIED CUSTOMER
**Exceptional Service at Acura Frank Leta’s!**
I recently had the pleasure of visiting Acura Frank Leta for a routine maintenance check-up, and I must say, the experience was nothing short of exceptional! From the moment I walked in, I was greeted with a warm smile by the friendly staff, who promptly attended to my needs.
The service team was efficient, knowledgeable, and courteous, taking the time to explain each step of the process and addressing any concerns I had. The facility was spotless, with a modern and welcoming atmosphere that made me feel at ease.
What truly impressed me, however, was the attention to detail and the commitment to customer satisfaction. The team went above and beyond to ensure that my vehicle was serviced to the highest standards, and I was kept informed every step of the way.
I would highly recommend Acura Frank Leta to anyone seeking top-notch service and a hassle-free experience. Their dedication to excellence is truly inspiring, and I look forward to returning for all my future car care needs.
5/21/2025
Yinshi L. VERIFIED CUSTOMER
Tyler was very thorough in noting my concerns regarding the vehicle, and he remained professional and friendly throughout entire time.
5/21/2025
Joseph P. VERIFIED CUSTOMER
We are very satisfied with the service provided by Frank LETA dealership in St.Louis. We look forward to future services. Thanks,
Jose& Teresa PAIKEDAY.
5/21/2025
Kevin W. VERIFIED CUSTOMER
great service
5/20/2025
Joann S. VERIFIED CUSTOMER
Always a job well done at Frank Letta Acura. Aaron is always professional, and looks out for me. Thanks again Aaron.
5/20/2025
Christina T. VERIFIED CUSTOMER
Supposed to be recalled and I ended up with paying $207 for check up? Not happy at all.
5/20/2025
Filip K. VERIFIED CUSTOMER
You guys are excellent my next car gonna be from you also