Frank Leta Honda Auto Repair Service

Tyler is the Best

Tirek did a great job, customer service was excellent!

My first visit to replace a fuel pump due to recall was a complete disappointment. A waited 2 hours only to be told that the replacement part was for another customer. Extremely poor service and customer treatment. I provided all information to Kevin Grundy, service manager. The second visit was handled satisfactorily.

Very kind and attentive. The service was quick, too.

Very enjoyable service experience. Tirek went out of his way to keep me advised of progress.

When I brought the vehicle in. I told two people the low battery light was on. A short time after I left it came back on. I don’t think it was even checked. Overall, the visit took way too long. I was sitting for almost 3 hours when I finally went to the desk to check. The person handling my visit then informed me that there was other things that needed to be done as part of routine maintenance. They did send a text to my phone, but it went to my unknown messages folder. I feel like when the service person didn’t get a response she should have walked over to the waiting area and asked. Instead, she did nothing. I ended up spending another 45 minutes in the waiting area. I mean how hard is it to get up and walk around the corner to talk in person to your customers? I ended up being there longer than I should have and my SUV still isn’t fixed. All because of your staff’s inability to communicate, follow thru and listen. I just hope I don’t get stranded somewhere if the battery or alternator does stop working. Part of customer service strategy is to consider that people rely on you to ensure their vehicles are in safe working order. This time your service department failed. I hope you read this and strive to do better. Debbie G

Randy and the Service Team did a great job as always. It’s why I have been bringing my Honda vehicles to Leta for service for over 14 years!

Anti freeze fluid is at lowest level and was not filled. Break oil level was low but not filled. In inspection report marked checked with green.

Timothy was friendly and helpful

Stevie is awesome service advisor and always available to assist me promptly!

Tim was very polite and professional.

Sales person Clint was great through the whole process.

Shauna was professionalyet personalble.

Not at this time. I will when the new version of crv’s comes out.

Everyone was very nice. It was my first visit here, and I will continue to come back. Tyler was exceptional on all levels. Thank you!

Tyler went above and beyond to keep me informed on my CRV's progress. I really appreciated that. Very professional and infzormed.

Tired comes across as a trustworthy professional who cares about his clients. I look forward to working with him in the future.

Oil discount coupon not applied..no fluids in wiper bin..too many attempts to upsell services..advisorseemed disintereseted..worse experience I've ever had after many years.please don't call me..I left a very **** wife on my only day off for this experience..wish I hadnt..I'll probably find a different dealership..Leta not forever.

Stevie is great

Tyler went above and beyond so helpful and caring. We will always use Frank Leta Honda service for our vehicle needs. He is very responsive and truly cares, making the process of routine or major car repairs less stressful. Thank you Tyler we appreciate you, and look forward to our next service visit. We will buy another Honda at Frank Leta as well. Thanks Tyler!!!!