All the employees from Stephanie Down were courteous and very nice. In addition the visitors waiting area was clean and nice and the coffee was excellent. Our car was serviced within one hour. This was our first service for our new car. We are looking forward to come back for our car’s next 5th month service. Please advise Chad that the Yakura’s said he has excellent employees. Sam and Helene. Michael sends his “Hello”
11/19/2025
Lamar J. VERIFIED CUSTOMER
Great service. Due to a busy work schedule, I was not able to make an appointment. I had the opportunity to squeeze the service in and they got me in with fast friendly service and on my. I really appreciated the effort and expediency!
11/19/2025
Joan D. VERIFIED CUSTOMER
Very friendly and helpful-explained what was going to be done and promised vehicle would be done when requested. It was done when I needed it
11/19/2025
Richard W. VERIFIED CUSTOMER
Thank you
11/19/2025
William P. VERIFIED CUSTOMER
The work order went well, the mechanics did a fine job. Up until the time I had to pay. NOBODY TOLD ME YOU DO NOT ACCEPT PERSONAL CHECKS.
11/18/2025
Glenn S. VERIFIED CUSTOMER
Fantastic service. Fast and clear. Zero cost for the diagnostic
11/18/2025
Luis C. VERIFIED CUSTOMER
Frank needs a raise he’s the only GREAT performer of your service advisors.
11/18/2025
Gale O. VERIFIED CUSTOMER
Thank to Ana Ochoa for care and compassion for our vehicle. We will be back for our next service
11/18/2025
Jenieflor G. VERIFIED CUSTOMER
the service was fast great job.thank you your the best.good luck.
11/17/2025
Rudy D. VERIFIED CUSTOMER
Good job
11/17/2025
Katy M. VERIFIED CUSTOMER
The car was ready and I wasn’t notified. I had to call in and then show up and then wait. Your team advised that the engine filter need to Rep replacing, but that the cabin filter was fine. They were both beyond filthy making me question whether you have ever changed them and all the times I’ve been getting service from your organization.
My audio system still doesn’t work because the charging function is broken. This has been a problem from the beginning with no support from your group.
11/17/2025
Wendy C. VERIFIED CUSTOMER
I’m satisfied with everything
11/16/2025
Barbara K. VERIFIED CUSTOMER
Richie communicated with me from the notification and scheduling to the results after the service. I appreciate the high level of service; they even made my car a priority even though I arrived early.
11/16/2025
Carlo B. VERIFIED CUSTOMER
Stephanie and the team were amazing! They were thorough, friendly and supportive. When my insurance company tried to pay less, Stephanie had my back, and she was able to convince insurance to pay the complete amount
11/16/2025
David Z. VERIFIED CUSTOMER
Richie was incredibly helpful and caring. He was great.
11/15/2025
Stacy H. VERIFIED CUSTOMER
Service is always professional and timely
11/15/2025
Jason A. VERIFIED CUSTOMER
Check engine light mysteriously comes on while it’s at the dealer for tire rotation and oil change. And, my tundra doesn’t start when I come to pick it up?! Obviously someone left a door ajar for the day or something which drained the battery.
I end up needing to leave my car over night to find out what’s wrong the next morning.
I send multiple texts and phone calls and never get a call back until 1230pm, stating the service department still has my truck.
Hours later I make contact and the check engine was because of the low battery?? Which they told me checked out fine in the inspection and drove test?
Then I needed to pay to replace my battery, which I had never had one issue with prior to coming in on Thursday.
I will be finding another place to
Service my tundra
11/15/2025
Peiman H. VERIFIED CUSTOMER
They helped me a lot to save my time and solve my problem.
11/15/2025
Christine W. VERIFIED CUSTOMER
Love her!
11/15/2025
Kenneth B. VERIFIED CUSTOMER
Ray was so awesome and helpful. Thanks from a new customer. Ken