He was really nice and answered my questions and really happy with Ray to help me with my service today ????
1/28/2026
Maria P. VERIFIED CUSTOMER
Completely satisfied!!! I will be very Happy to do the survey I am very Happy with Ray carrera!!!????
1/28/2026
Carrie R. VERIFIED CUSTOMER
The people I worked with were great, but they usually wash my car before delivering it back to me. This time it came back dirty. ????. Everything else was great.
1/27/2026
Stephanie C. VERIFIED CUSTOMER
I was extremely disappointed that I did not get updates during the day.Also when I called to get an update the person I talked to Stephanie said she didn't know what she was talking about.
1/27/2026
Yuki F. VERIFIED CUSTOMER
Picked up my truck and driving home it started squeaking. Wasn’t brought in with a squeak. Would like it to be addressed and fixed please.
1/27/2026
Quaid M. VERIFIED CUSTOMER
Fast and easy with the man who was helping. He was kind and polite.
1/27/2026
Marcos L. VERIFIED CUSTOMER
Everything went well until the young gentleman retrieving my vehicle had unsatisfactory customer service. Wearing a dark gray hoodie, black dickies sagging, dark gray lanyard hanging out of his pocket, with black vans saw me waiting at the booth; didn’t approach me until his supervisor advised him to help me. Unable to tell if he was an associate with Toyota, no name tag, no Toyota insignia. No hello, no I’ll have your vehicle right up, strolled to my car like he was uninterested in providing a service. When he brought my vehicle up still no hello and when he did say something to me he was not speaking in my direction which was odd. Ana highly satisfactory customer service 10/10, Ana provided prompt follow ups, and provided a welcoming service however due to the closing out of day at Toyota was unsatisfactory, provided by your young associate closing out with an unsatisfactory customer service experience 0/10. Which is the reason I am providing a unsatisfactory rating thank you
1/27/2026
Jenny S. VERIFIED CUSTOMER
Ana is the best. Very patient and kind and poise even with how busy service can get. I always trust her with her suggestion and advice.
1/25/2026
Kevin T. VERIFIED CUSTOMER
Eric was a very efficient employee. He processed my car and got it into service quickly and called me to let me know when it was ready. I am completely satisfied. Thank you Eric!
1/25/2026
Celina T. VERIFIED CUSTOMER
Eric was very helpful and kept in touch with me. My vehicle service was done quickly and he contacted me as soon as it was done. I appreciate how efficient and pleasant Eric was.
1/25/2026
Lynn W. VERIFIED CUSTOMER
Eric went above\nAnd beyond.\nWhethBuild above and beyond what was expected of him.
1/25/2026
Sheila O. VERIFIED CUSTOMER
Very nice service man? Ray.
1/25/2026
Perbhaat K. VERIFIED CUSTOMER
frank was awesome, super helpful and very quick
1/25/2026
Dave S. VERIFIED CUSTOMER
Been several times always a positive experience
1/25/2026
Lilia A. VERIFIED CUSTOMER
Raymond Carrera, excellent service A+
1/25/2026
Max E. VERIFIED CUSTOMER
I think. You should set your client as first come first serve base not by appointment if you cannot keep it thank you.
1/25/2026
Kimberly Z. VERIFIED CUSTOMER
Frank did a great job. And I’m very glad that you were able to fix my recall issue in a single day so I didn’t have to come back for another appointment.
1/24/2026
Nermeen M. VERIFIED CUSTOMER
Richie went above and beyond my request and boy I did overwhelm him with lots of questions and things to check in my car. He did a thorough Che k and would come back Ana check with me every step. He did amazing service
1/24/2026
Farhad F. VERIFIED CUSTOMER
Because I was not happy with my service representative.