Ray did a great job explaining and setting time expectations on the service and recalls to be done. Everything was done on time and done correctly!
12/31/2025
Natalie U. VERIFIED CUSTOMER
great customer service!
12/31/2025
Tom F. VERIFIED CUSTOMER
Ana was great as usual!!
12/31/2025
Audrey A. VERIFIED CUSTOMER
Very helpful and gracoious
12/31/2025
Olivia C. VERIFIED CUSTOMER
Very nice and informative.
12/31/2025
Babak S. VERIFIED CUSTOMER
Dear Toyota Service Team,
Today I brought my car in for service and was told it would take approximately three hours. Based on this information, I arranged for my wife to drive from a long distance to pick me up.
Shortly after she arrived, I was informed that my car was already ready.
I would appreciate clearer and more accurate communication regarding service time estimates in the future, as this situation caused unnecessary inconvenience.
Thank you for your attention.
Kind regards,
Babak S
12/31/2025
Maria C. VERIFIED CUSTOMER
Thank you so much for your excellent service
12/31/2025
Joy B. VERIFIED CUSTOMER
Ray Jr Carrera was a pleasure to work with from the moment I pulled up to the south coast Toyota service center. He was friendly, attentive and answered every question and concern I had. He went above and beyond to explain everything to me in detail and checked in on me with a status update on my vehicle while I waited inside. 20/10 service and highly recommend. Thanks Ray!
12/31/2025
Jorge H. VERIFIED CUSTOMER
Jorge H
12/31/2025
Shahid J. VERIFIED CUSTOMER
Good customer service
12/31/2025
Jeff C. VERIFIED CUSTOMER
She was a pleasure to work with
12/30/2025
Jasmine L. VERIFIED CUSTOMER
She was great and extremely helpful. All of my questions were answered.
12/30/2025
Justin L. VERIFIED CUSTOMER
excellent!
12/30/2025
Peggy H. VERIFIED CUSTOMER
Once Raymond reported that my car would not be ready for a day or two and provided me with a loaner, I did not hear from him again. I called and left a message for him to get back to me with an update. Ana Ochoa saw that I had left a message for Raymond and she followed up with me. This experience with Raymond is not typical of the customer service I'm used to at South Coast Toyota. After I picked up my car, I received what seemed to be a generic, short, text message from Raymond thanking me for having my car serviced at SCT. In the future I will be sure to make my service appointments with Ana Ochoa.
12/30/2025
Shirley H. VERIFIED CUSTOMER
You did a great job. The car runs really good. Thank you so much.
12/30/2025
Edgar C. VERIFIED CUSTOMER
Great job!
12/30/2025
Isidro T. VERIFIED CUSTOMER
The service was great. And fast the only thing I didn't like was when I received the car it smelled like they burnt the clutch a bit and they changed my settings to sport when I brought it in it was in normal settings. But besides that definitely would recommend richer Misa he was true to his word 5 out 5 from me.
12/30/2025
Deborah J. VERIFIED CUSTOMER
Ray was great! He was very thorough and professional.
12/30/2025
Maria P. VERIFIED CUSTOMER
Rucker showed great customer service and was details when explaining what was going to be done. I’m happy to have had a great experience.