Frank was awesome, as always, please tell I said that- thanks
9/2/2023
Bayside Motors. VERIFIED CUSTOMER
Ray in Service is Awesome! Brought our vehicle in late Friday
He had it ready first thing Saturday AM!!
We are so grateful for his professionalism and attention
To detail! Thanks Ray!
9/2/2023
James J. VERIFIED CUSTOMER
My wife Fatima and I enjoy Ana Ochoa service! She’s friendly, dynamic, trustful and very professional.
Ana Ochoa is a top Toyota specialist! She is very helpful when deciding what needs to be done. We would give her 5 stars. Your dealership is Lucky to have such a friendly dedicated employee.
We wish her the best.
Jim and Fatima
9/2/2023
Debbie S. VERIFIED CUSTOMER
Ana Ochoa is top notch!!!!!!!!
9/2/2023
Rocky M. VERIFIED CUSTOMER
Good customer service today.
9/2/2023
Nancy A. VERIFIED CUSTOMER
Pedro is very knowledgeable about his job. He is very professional on the sense that listens carefully to the customer to offer the solution to her problem on her truck. Pedro was great at providing me a car while my truck was being fixed. He incredibly found the way to tell me in advance how long the fixing issue would be done. Pedro knew what to do to have the catalist converter for my truck. To provide an excellence of service to customers, Pedro has the gift to hear what customers need and help. He provided another truck when reparing mine and played on a gospel radio to me. His job excelled my expectations. Good for your company to have people like him. Greetings ????!
9/2/2023
Rosemary B. VERIFIED CUSTOMER
I'm always satisfied with Toyota service on my vehicle. Personnel are courteous and the car is ready at the estimated time anticipated by service personnel. Thank you.
9/2/2023
Richard P. VERIFIED CUSTOMER
First off Michelle Jason service manager were very nice. It all came down to the replacement fob key which there was no movement on the price upwards of $700 then when I picked up my car in the 5K it had new chain ring on it they said the additional key manual key to get in the car with additional $150, at that point, you totally lost me as a customer because I was asked to pay five more dollars for a vinyl sleeve to put the fob key inside. Needless to say this will be my last visit and purchase Toyota Of Costa Mesa I’ll be looking forward to doing business with Bucky ****‘s group at Toyota Of Huntington Beach. Thank you.
9/1/2023
Marilyn W. VERIFIED CUSTOMER
Wait time too long to change a tire
9/1/2023
David&Julie L. VERIFIED CUSTOMER
The service was good. My concern is with the ‘coupon’ deal. I think your promo should include something about the $39 deal I does not include the higher priced synsethic oil.my hoped for price of $39 quick
Y zoomed to overa hundred. It’s back to Pep boys for simple service. Please don’t call me asI havesaidallI have to say in this comment.
9/1/2023
Joseph H. VERIFIED CUSTOMER
Always good
8/31/2023
Russell A. VERIFIED CUSTOMER
Thanks for the great service Ray!
8/31/2023
David A. VERIFIED CUSTOMER
Wanted to thank John for all his hard work.
8/30/2023
Vjatseslav J. VERIFIED CUSTOMER
VERY UN PROFESSIONAL SERVICE. PLEASE CONTACT ME ****-****-xxxx
8/30/2023
Brad V. VERIFIED CUSTOMER
Very professional
8/30/2023
Nila K. VERIFIED CUSTOMER
SNA was very professional and pleasant to work with.
8/30/2023
Melissa B. VERIFIED CUSTOMER
Like I get we need to pay people living wages but every time I come in / every 5k I’m told I need to spend $300+ on more things than an oil change and it makes me question not if you are ripping me off, but by how much. For my old Toyota pick up it was $30 oil change every 3k. I trust that my car is well taken care of but how is tire rotation not included in a 5k service?? It’s just too much money and it makes me want to not take my car to Toyota.
8/30/2023
Kevork M. VERIFIED CUSTOMER
Service done well, but she left me a voice mail to call her back about repairs for my vehicle. She wouldn’t return my calls over the course of a few hours and could only get ahold of her by calling the main number and asking other people to call her for me. My Toyota was also marked as ready before I even called her, had I gone to pick it up it would not have been ready as it needed additional repairs. Just some communication issues.
8/30/2023
Michael B. VERIFIED CUSTOMER
It would if you all cleaning the interior with your car wash.
Sincerely,
Michael B
8/29/2023
Enrique F. VERIFIED CUSTOMER
Went above & beyond by telling me about the specials that would save me money on the long run.