I have been dealing with Joe for 10 years. He tells you straight and has always tried to accommodate me. Outstanding service from him.
12/10/2023
Lisa B. VERIFIED CUSTOMER
My vehicle was completed in a timely manner. I was kept informed during the process and was in-and-out within an hour.
12/10/2023
Joseph M. VERIFIED CUSTOMER
My car was entered as if I was waiting. When in fact it was a drop-off for next day service. I was called later and told my car was ready. I had already retuned to Lexington. I would have waited had I known it was going to be immediately worked on!
12/9/2023
Donald K. VERIFIED CUSTOMER
Everything was as expected and above! Joe took time to go over the mutipoint inspection with me and gave me a printout. Had an issue with the air pressure check of the spare tire (was not done by the technician) so Joe and another fellow did it for me before sending me on my way. Tire was very low in pressure so made me a happy customer. Above & beyond!!!
12/9/2023
Dusty H. VERIFIED CUSTOMER
My wife required special needs in the way of hearing impaired communication and Joe has always been there for us. Invaluable human being! Thanks Joe!
12/9/2023
Jeffrey R. VERIFIED CUSTOMER
I was very pleased with the transaction of our new truck. I will be glad to fill out the survey.
12/9/2023
Eugene S. VERIFIED CUSTOMER
As always exceptional service
12/9/2023
Marilee G. VERIFIED CUSTOMER
We always have a good experience with the service department.
They are very welcoming, helpful, friendly.
They are very knowledgeable.
12/8/2023
Marilee G. VERIFIED CUSTOMER
I will be glad to take the survey when it arrives.
The service department is very
Welcoming
Knowledgeable
Caring
Punctual
The staff is great.
12/8/2023
Robby M. VERIFIED CUSTOMER
Lillie was professional and courteous. She delivered on what was discussed.
12/8/2023
Sierra C. VERIFIED CUSTOMER
Matt, was absolutely amazing. He made the whole experience a breeze. Highly recommend giving him a pay raise. The whole process was quick and efficient.
12/8/2023
Denna B. VERIFIED CUSTOMER
For years Lillie Webb and Toyota have given us great service.
12/8/2023
Diane V. VERIFIED CUSTOMER
I’ve gone to this dealership for almost 25 years. Wouldn’t go anywhere else. Joe is excellent. I trust his advice on service. He’s both friendly and professional.
12/8/2023
Amelia H. VERIFIED CUSTOMER
I was told Toyota needed my car all day because they’re short staffed and that’s fine but my car was done within an hour and i had to find a ride to Richmond to take and pick up my car when I could’ve just sat and waited.
12/8/2023
Brian B. VERIFIED CUSTOMER
Customer service was amazing. Very friendly and helpful.
people. thank you.
12/7/2023
William R. VERIFIED CUSTOMER
They did a good job got me in and a timely manner and got me done quicker than I expected
12/7/2023
Virginia B. VERIFIED CUSTOMER
Staff were friendly and even washed my van.
Thank you
12/7/2023
Louis D. VERIFIED CUSTOMER
Had to request copy of multi-point inspection checks list. Should have received it at completion of inspection.
12/7/2023
Julie E. VERIFIED CUSTOMER
This was my first experience at Toyota South in Richmond. Customer service was above my expectations. I have not been satisfied with dealership where I purchased my second RAV4 and will not return related to rudeness in telephone calls. Trever Gumm was patient and helpful in a situation I considered stressful!
12/7/2023
Johnny B. VERIFIED CUSTOMER
Lilly always does a fantastic job of taking care of our vehicles.