My problem was not fixed then i was told yes under warranty then when brought in said no its not
I probable wont be using this dealer ever again not helpful at all i use Andy Mohr in plainfield but its such a drive for oil change and work but i guess i will have to drive the distance because they are great there i have bought 6 trucks from them Inskeep was helpful before capital bought them out now hate there service
10/7/2023
Judy A. VERIFIED CUSTOMER
Always great
10/6/2023
Lana M. VERIFIED CUSTOMER
Excellent service and customer care
10/6/2023
Jeffery R. VERIFIED CUSTOMER
Overall satisfied with the service experience.
Noticed a “Customer Pay Shop Charge For Repair Order” charge of $4.17 on the invoice. Such a charge to the customer is ridiculous and uncalled for.
10/5/2023
David M. VERIFIED CUSTOMER
Repair was successful after a three week wait. But they lost the black plastic engine cover??? They are replacing it and hopefully will ship it to me at my home address in New Castle and save me a trip back over there. Thanks Dave Morgan
10/5/2023
Mike &. VERIFIED CUSTOMER
Please do not call me!
10/5/2023
Randall H. VERIFIED CUSTOMER
Quick and complete
10/5/2023
Arthur G. VERIFIED CUSTOMER
Went in for a noise I had not heard before and heard it for 1st time after my oil change. Service took my car in without ant waiting. I waited for results. Service told me they found my noise problem and fixed it. Ford had a oti e that this problem was in other cats. Service fixed my same problem without asking me and then wanted me to pay for fix. I said no and finally got service supervisor to agree to me not needing to pay. It was frustrating having to argue to get out of paying that I was not consulted on before service department went ahead a fixed my noise problem. I might have lived with noise if I knew cost would be $100 or there about.
10/4/2023
Kenneth H. VERIFIED CUSTOMER
Good job
10/4/2023
David C. VERIFIED CUSTOMER
As he was on previous service visits, Josh once again was very polite and was very thorough in explaining the condition of our vehicle and the items that needed to be addressed. Josh is the kind of employee that I would want at my dealership. He’s a “keeper”
10/2/2023
Regina M. VERIFIED CUSTOMER
Autumn was great!!!! Thank you!!!
9/30/2023
Loren J. VERIFIED CUSTOMER
The service was completed as scheduled and the technician did quality work.
9/30/2023
Charles P. VERIFIED CUSTOMER
She was very courteous and explained the issues and options clear in a way I could understand them. She followed up on what she said she would do in a timely fashion.
9/30/2023
Warner M. VERIFIED CUSTOMER
Good service
9/30/2023
Michael K. VERIFIED CUSTOMER
Audrey is great …….great service !
9/28/2023
West,Vic (. VERIFIED CUSTOMER
Very happy with service experience.
9/28/2023
Jamie L. VERIFIED CUSTOMER
A splash shield/cover is hanging down under my truck.
9/28/2023
Richard W. VERIFIED CUSTOMER
Great service every time.
9/28/2023
Edward K. VERIFIED CUSTOMER
Thanks for being there to provide them service.
9/27/2023
Tim T. VERIFIED CUSTOMER
That was the quickest repair I’ve ever received. A job expertly done!