Made an appointment with a gentleman for Sept. 13 and go to drop off my vehicle and u were closed for inventory. Then I played phone tag with Regina for a day to make another appointment. Finally get appointment and drop off vehicle and you want to charge me $2000 to fix a taillight, turn signal and 2 dome lights. I said that was way too much and said to do nothing. I come to pickup my vehicle and you have the gull to charge me $205.99 for assessing my repairs. I have never been charged for a repair shop to look over my vehicle and give me an estimate of repairs. Regina could have told me before appointment that you charged an estimate fee or after I refused service but no one said anything except for your cashier who said we are a dealership we need to make money. My entire interaction with Capital City Ford was stressful and very unpleasant. ????????????????
9/19/2025
Teara R. VERIFIED CUSTOMER
Excellent service on my vehicle and got me in and out quick.
9/18/2025
Kenneth W. VERIFIED CUSTOMER
Fast friendly service - just what I needed today!
9/18/2025
Larry B. VERIFIED CUSTOMER
No problem.
9/18/2025
Joe G. VERIFIED CUSTOMER
Manuel did an extremely good job
9/18/2025
David A. VERIFIED CUSTOMER
The ladies at the service desk are always pleasant and helpful.
9/18/2025
Carol B. VERIFIED CUSTOMER
Service was excellent as usual. Josh was helpful getting my oil change done- fitting me in even though I came on the wrong day for my appointment.
9/18/2025
Jennette Y. VERIFIED CUSTOMER
Very efficient and professional
9/18/2025
Marie G. VERIFIED CUSTOMER
Emmanuel serviced my car all the way at my work very quickly. He was nice and professional.
9/18/2025
Edd T. VERIFIED CUSTOMER
Great
9/17/2025
Fred A. VERIFIED CUSTOMER
Well done. ????
9/17/2025
Sharon M. VERIFIED CUSTOMER
I was completely satisfied with my experience EXCEPT FOR the check-in with Joshua! He had an attitude problem and certainly wasn’t a good person to be the first person I encountered on my arrival.
I have dealt only with Ford/Lincoln/Mercury dealerships for over 50 years and have always received friendly welcoming reception and service at all levels in Florida and Indiana including Inskeep and Capital City - Indy.
Joshua could use some interpersonal training!
9/17/2025
Timothy R. VERIFIED CUSTOMER
She was great, and professional.
9/17/2025
Mark D. VERIFIED CUSTOMER
We appreciate Audrey. She is the main reason we bring our suv there.
9/17/2025
Integrity Carpet. VERIFIED CUSTOMER
I brought my van in there today to get 5 items fixed and they couldn’t fix any of them. I was told that it would be no problem. They had my vehicle all day to tell me sorry we couldn’t help you at all?
9/16/2025
Mccoy Investments. VERIFIED CUSTOMER
Always get great service from Audrey at Capitol City Greenfield!
9/16/2025
Roy H. VERIFIED CUSTOMER
The only comment I have is the dealer had the vehicle for 2 weeks and I was never called by a service representative on the status of the vehicle. I called to find out what was being completed with the vehicle. The customer should always kept informed through the maintenance process. Customer service should not be taken lightly. 3 weeks and I finally received the vehicle. Respectfully
9/16/2025
Patrick M. VERIFIED CUSTOMER
Think it **** have to pay 3 percent for using a debit card
9/16/2025
Johnny S. VERIFIED CUSTOMER
Great service
9/15/2025
Kristine M. VERIFIED CUSTOMER
Josh helped me pick a good set of tires for my vehicle. I’m really happy with my Escape hybrid. It saves me gas money. It has never let me down.