I received conflicting information from the service department while checking on the status of my vehicle. Poor communication or lack of communication between service techs tends to make me hesitant to bring my vehicles to Akins for service in the future. Should I trust them with my vehicles?
1/21/2026
Elizabeth F. VERIFIED CUSTOMER
10+ ! !
1/21/2026
Martin B. VERIFIED CUSTOMER
Bobby was helpful and listened to a few special requests that I had for the service.
1/21/2026
Meri-Lee T. VERIFIED CUSTOMER
The only issue. I see is am having trouble. Getting my Ford Maverick to start. Again
1/21/2026
Lester C. VERIFIED CUSTOMER
Okay
1/20/2026
Christopher B. VERIFIED CUSTOMER
I purchased the extended warranty and was told that my warranty claim was not covered by ford and that the claim was denied. After hearing this I called ford to ask why it was not covered and was told by ford warranty that a claim was never filed and that the issue would be covered by the warranty that I purchased. I spoke with the Akins rep and told her what ford said and she then said they did accept the claim. Very concerning that ford said a claim was not submitted and that Akins was asking me to pay $1300. I’m not sure if I trust the Akins name after experiencing this issue with the warranty.
1/20/2026
Harold P. VERIFIED CUSTOMER
.
1/20/2026
Monte W. VERIFIED CUSTOMER
Service is always great, and Ashton was great. I knew what was going on through the entire process because of his communication.
1/20/2026
Dustin R. VERIFIED CUSTOMER
Very professional staff, Ashton did an awesome job with my vehicle. I couldn't be more pleased and impressed!!
1/20/2026
Derrick B. VERIFIED CUSTOMER
Very satisfying
1/20/2026
Hannah K. VERIFIED CUSTOMER
Very friendly and fast service
1/20/2026
Paula F. VERIFIED CUSTOMER
Ashton was very helpful and kind.
1/20/2026
Angela M. VERIFIED CUSTOMER
Great job as always
1/20/2026
Mark F. VERIFIED CUSTOMER
Gained a customer
1/20/2026
Christopher W. VERIFIED CUSTOMER
Jaylynn is great! She's patient, knowledgeable and responsive. I trust her 100% with my truck.
1/20/2026
Christopher P. VERIFIED CUSTOMER
Appointment worked well
Very satisfied
1/20/2026
George F. VERIFIED CUSTOMER
The entire Akins team is outstanding. Making the appointment, the greeting, the loaner vehicle are all very professionally and personably executed. Among others, I interacted with Jonah and Russell in the shop. I am very appreciative of the attention I received. I am an Akins fan!
1/19/2026
Betterton Construction. VERIFIED CUSTOMER
Excellent customer service from Brandon
1/19/2026
Destiney M. VERIFIED CUSTOMER
Service was good. Not a long wait. I am now missing a tire pressure cap, only thing!
1/19/2026
Don S. VERIFIED CUSTOMER
Every one was nice and friendly and it didn’t take long