Akins Ford Dodge Jeep Chrysler Auto Repair Service

Great experience! Can’t complain!

Thanks always for the great service!

Great customer service and attention to detail by the staff

Everything was great!

Excellent service per normal. Thank you !

She was fantastic didn’t pressure us to use the services but was so flexible we came back to have the truck serviced. Very friendly and efficient. She is an asset to the dealership.

Jonah kept in touch. Loaner car saved the day and is one of the major reasons I have bought my vehicles and have them worked on by Akins! All around nice dealership. Staff and waiting room.

Jonah did a great job keeping my truck in queue for a quick turnaround, and he was very customer attentive to my additional concerns.

Thank you for your reliable , trustworthy, and courteous service. I sincerely appreciate the excellent communication and consistent updates regarding the status of repairs. Your sparkling clean facility is always a welcoming sight when I need maintenance or repair. God bless your Christian business ethics.

Rudy let me know that the brakes needed replacing which we will get done likely next month.

I was completely satisfied with my overall experience.Akins took care of the problem with tire sensor fixed in a timely manner. Could not be more happier with the Service Mr.Gentry provided

Melvin was super professional and a genuinely nice person to work with and talk to.

They always do a Great job, Take all my cars to them, Thanks for service

Ashley was amazing!!! Always keeping me update with the whole process..

Amazed at how easy the process was from start to finish was very smooth. My truck was towed in, a vehicle provided and kept up to date throughout the process.Couldnt ask for more

I’m very pleased with everything Erica Roe did for me while my truck was in the shop. She kept me updated frequently, answered any questions I had when they came up and helped me with getting a rental while my truck was out for service. Erica was great! If I end up having to go back I hope she’s able to help me again.

Oh my goodness! What a professional and efficient young man. He helped are this process of leaving my car for service and also a car rental seamless. His communication was impeccable and clear. He has attention to the customers needs and all the small details. I drove an hour to come to Akins. I definitely will continue amd will ask for Ashton.

The process for these repairs went much longer than they should have. 5 weeks (4 weeks actually in-shop). Initial call for service needs made on Oct 27th. Told there wasn't a loaner (free rental) vehicle ready till Nov 7th. At that time I set up a service appointment (by date and time). Once I dropped off the vehicle, it was several days till they did the diagnostics, then told (Nov 11th) they'd need to get approval from Warranty. Nov 13th, I was notified they needed current registration for warranty. (evidently they couldn't even process warranty till they received that). Nov 19th notified warranty approved, now need to get parts. Nov 28th (Fri) told QC had vehicle. Possibly ready Monday. Dec 3rd (wed) Notified truck ready to pick up. I does seem the work was done satisfactorily. Kudos to Aikens for the "loaner" vehicle provided (this alone would make me look first at buying another vehicle there when we look). I think there should be a requirement for current registration added to the need for Drivers license, proof of insurance etc at dropping off the vehicle. I also think that if a vehicle is scheduled for a service date (especially if it's 3+ days out) it should be at the front of the line for diagnostics.

He was great help and addressed all issues in timely manner with great customer service and attitude

Good