At drop off i was told that Ashley would keep me informed about the recall fix and it would be a day or two. 2 days later i still hadn't heard anything from Ashley so i called and was told that you had to order parts which would take another day or two. This after i scheduled the appointment specifically to address the recall. Why not order all parts before getting an appointment? At the end of day 4 since drop off i was told that the car was ready for pickup. Other dealers are better communicating
2/15/2026
Mark C. VERIFIED CUSTOMER
Ashton took the time to speak with me before and after my service visit which was very important to me. He did a great job of customer service. Well done Ashton!
2/15/2026
Randy M. VERIFIED CUSTOMER
Ashley was very helpful checking us in and providing timely updates. Very professional and one of many reasons we continue to use Akins for our services.
2/15/2026
Brenda A. VERIFIED CUSTOMER
There is a reason I always use your dealership because the people are amazing anytime there I feel valued safe and comfortable
2/15/2026
Jerry S. VERIFIED CUSTOMER
Great job
2/15/2026
Shane M. VERIFIED CUSTOMER
Bobby was very helpful with all my needs.
2/14/2026
Charlie S. VERIFIED CUSTOMER
Great job
2/14/2026
Jesus M. VERIFIED CUSTOMER
Fast oil change service
2/14/2026
Tommy G. VERIFIED CUSTOMER
She seemed to be very professional, and she did communicate through the whole process. Thanks, on the great customer service
2/14/2026
John B. VERIFIED CUSTOMER
Bobby is an excellent service advisor, he called and kept me informed, called me when my truck was ready. Definitely will be using Bobby as my service advisor in the future.
2/14/2026
Joyce S. VERIFIED CUSTOMER
Mike was very attentive and took care of all the needed recall improvements. Courtesy and respect at every moment.
2/14/2026
Gloria Elain. VERIFIED CUSTOMER
Bobby was very polite and helpful. I was extremely impressed with the dealership. Very clean. Bathroom was spotless. I will be back. My family has been in the auto business all my life. My son is a General Manager in Duluth.
2/14/2026
Pamela B. VERIFIED CUSTOMER
Everyone at your service department has always been very nice and helpful.
2/14/2026
Gavin M. VERIFIED CUSTOMER
Ashton and Vanessa were fantastic. Helped fix an issue I had with the truck and overall just gave me a fantastic experience. Will be back!!
2/14/2026
Brayden W. VERIFIED CUSTOMER
i heard yalls employee took someones truck for a joy ride and returned it smelling like weed ✌️
2/14/2026
Paul C. VERIFIED CUSTOMER
Good job
2/14/2026
Samantha D. VERIFIED CUSTOMER
great service ! i was called immediately as my vehicle was done!
2/14/2026
C B. VERIFIED CUSTOMER
I liked being kept informed as the work progressed.
2/14/2026
Venture Products. VERIFIED CUSTOMER
Ashley worked hard to resolve several electrical issues with my truck and also identified a few maintenance items that needed to be addressed. Her and the team at Akins always take great care of my vehicle!
2/13/2026
Michael S. VERIFIED CUSTOMER
Took my Vehicle in right away and worked to determine the issue. Ashley was very helpful and responsive. Eddie the shop Foreman was directly involved and helpful.