Akins Ford Dodge Jeep Chrysler Auto Repair Service

She kept me advised every step of the way getting my car repaired and back on the road. She even moved my wheelchair from rental car to my car when we picked up. Finesse is an asset you Akins!

Erica did a nice job. When I called she was always up to speed on the status of the repair. Window is fixed along with the brake indicator issue.

We are always satisfied and more with the great service that Akins provides for our bus fleet. That’s to the entire team that keeps us on the road in safe well serviced vehicles

Jonah is always a pleasure to work with and is the most professional and responsive service adviser I have ever worked with at any number of dealerships in over 35 years of dealing with vehicle ownership … both from domestic manufacturers to European ones, both his attentiveness to detail and prompt responses are second to none and he is also a very knowledgeable service adviser with the vehicles as opposed to the kind that just say “I’ll have to look that up and get back with you” to every question and then fails to do so or cannot even remember what the customer’s comments and concerns might have been if things aren’t as simple as an oil change or tire rotation. I would highly recommend Jonah as a service adviser to anyone I know and have done so several times.

Services was quick but efficient. Matthew was very helpful and professional. Overall experience was excellent.

Jaylynn took care of me, made sure the team got my truck done despite being slammed all day. Thank you all.

Best service. Melvin kept me informed?Thanks

A+ Service and Customer Care! Bobby was hands down one of the best service personnel I have ever dealt with!

Vanessa Easley rs a great service representative for my Dodge minivan. She kept me informed on every step of my service experience at Aikens. I could not be more pleased with results of this service visit. I wish Vanessa would be my service rep every time I come in for service on my Dodge. David K

If you’re looking for what a service advisor should be, Wesley Gentry is the gold standard. From start to finish, his communication was clear, timely, and honest. There was no guessing, no chasing updates, and no surprises. He took the time to explain everything in a way that actually made sense, showed a deep knowledge of my vehicle, and made sure I understood my options before any work was done. What really stood out was his transparency with pricing and recommendations. Nothing felt rushed or upsold. Just straightforward, professional guidance that made me feel confident and respected as a customer. Wesley clearly knows these vehicles inside and out, and it shows in how smoothly the entire process went. This is exactly what you want in a service advisor. Knowledgeable, trustworthy, responsive, and genuinely invested in taking care of both you and your vehicle. Because of Wesley, I will absolutely be returning to this dealership and recommending him to anyone who needs service done right.

There was a significant lack of urgency, and communication. I was told 1-2 business days for an ECU reflash. I was fully prepared for it to be a week because that’s how dealerships operate however, when it surpassed a week with no sign of finish I was not offered a loaner nor any form of good faith compensation even something as simple as a wash. When week two began I asked for a loaner firmly and was told “we don’t have an any loaners available” which I find hard to believe. I’m well aware recalls aren’t gravy and nobody wants to take the ticket, however when someone makes an appointment the vehicle should be taken in priority of delivery. All that being said, due to complications with the data uploaded to my vehicle corrupted files caused issues such as the jeep not operating in electric only mode. Resulting in you driving my vehicle over 200 miles while I had to drive my 40 year old classic across state lines for Christmas instead of my modern “reliable” vehicle or a loaner that I wasn’t offered. Upon picking up my vehicle my service advisor was more concerned about a “stellar” survey as that is how he “gets paid”, and that I should take his business card so next time I need a two day job take two weeks I can get straight to the right man for the job. I stifled less than kind remarks I would’ve liked to throw at him and opted to ignore him to gently let him know I would in fact not be returning and most definitely would not trust him to work on my vehicle (which does need a transmission filter change and alignment which I would’ve scheduled had I not had such a bitter experience here.) Upon leaving the service drive I noticed the TPMS light was on and the drivers rear tire was 10 psi lower then the rest of the tires, all of which were under inflated leading me to believe the MPI was not performed during the 13 day stay at the dealership. I drove immediately back into the service drive and informed him that I would be taking the vehicle to Quicklane in Bethlehem to a trusted service advisor, Graham ****. My tires were just replaced 1,500 miles ago and this is the second tire patch on one tire which I’m less than stoked about, I would’ve not complained had my recall been attempted to be performed and the complications had arisen within a few days of it being dropped off.

Melvin was very attentive and awesome

I was very satisfy with with everyone I had contact with job well done.

Melvin Knight was very efficient. I was satisfied that my car service was completed in a reasonable amount of time. I enjoyed doing business with him.

Mike **** is very easy to work with. He is customer oriented and very knowledgeable in him field. I'd like to work with him every time I need service on my vehicle. He was headed out for lunch when I arrived, but he made a point to postpone his lunch break to get my Jeep in for an oil change as the only other service advisor on the floor was busy with other customers.

Erica was great

He did a great Job.

Good communication about not having the recall parts and they will contact me when they are ready

Very accommodating kept me updated. Very polite. Mike even sent in my rebates for me.????

Matthew is always very nice and makes sure I know what's going on. GREAT SERVICE