Kati was awesome to work with! Very responsive and kept me informed about what was going on with my vehicle. If there was a numeric scale she’d be a 5/5!
2/23/2024
William S. VERIFIED CUSTOMER
Akins took care of all my needs and I am very satisfied. Thank you for your service.
2/23/2024
Brady J. VERIFIED CUSTOMER
Vanessa is great. She kept us updated over the 4 months the car was there.
2/23/2024
Wesley A. VERIFIED CUSTOMER
Very willing to do what is necessary.
2/23/2024
Will C. VERIFIED CUSTOMER
Great communication
2/23/2024
Nelson H. VERIFIED CUSTOMER
The only problem was that I was misinformed and had to bring back my vehicle for a second time. A service tech mistakenly told me that if my check engine light was out that my extended warranty could not be honored. Later I was told that it was all covered.
2/23/2024
John P. VERIFIED CUSTOMER
Erica was great!
2/23/2024
Shannon H. VERIFIED CUSTOMER
Bobby was very helpful and friendly. Also I appreciate Jay helping me out with explaining how to properly engage my 4x4, also want to add Josh was very helpful when I was in a few weeks ago and last but not least Tina is so friendly and professional when shuttling me to and from the dealership while they were servicing my 2024 Jeep wrangler.
2/23/2024
Linda T. VERIFIED CUSTOMER
Eric was great and handled all my issues!
Thank you
2/23/2024
Timothy R. VERIFIED CUSTOMER
100% satisfied
2/23/2024
Hoke H. VERIFIED CUSTOMER
Honestly I can’t say enough about Vanessa, she was phenomenal. Help me out completely snd the communication and follow up was top notch. One of my best experiences having my vehicle serviced. I’d hire her for customer service any day! Thanks
2/23/2024
Barry W. VERIFIED CUSTOMER
Great service as always!!
2/23/2024
Bryant G. VERIFIED CUSTOMER
The promptness of the service and the communication throughout the service.
2/23/2024
Michael M. VERIFIED CUSTOMER
Michael was great and the overall experience was great!
2/23/2024
Luis V. VERIFIED CUSTOMER
Second time taking my vehicle there, first time it was diagnosed said I needed abs module, wrong took it elsewhere to get fixed, explained to her. Second time I took a different car for a recall/extended warranty, and again wrongly diagnosed, said I’d need a transmission, wasn’t that. I gave Akins the benefit of the doubt, never doing service here again. Asked to waive the diagnostic fee, she could care less about customer service.
2/23/2024
Jacob K. VERIFIED CUSTOMER
You replaced the transmission. Great. It’s working. But here’s the question that no one seems to want to answer. Should I have to be replacing a transmission on a vehicle that I bought brand new from your dealership and the vehicle has less than 113,000 miles on it that your dealership was responsible for handling the maintenance on said vehicle? I had you guys replace the transmission because you had me over a barrel given this is my only vehicle. You never offered me any sort or compensation for my troubles given that the motor blew up just before it went out of warranty and now this. Is this the sort of product that you’re proud of? Like, really? If that’s the case, I’ll tell you this, given this experience , I’ll never, EVER, buy another Ford ever again. And I’ll also encourage my friends to do the same.
Sincerely,
Jake Kitchen
2/23/2024
Robert S. VERIFIED CUSTOMER
Very nice to work with. Very professional and friendly.
2/23/2024
Sherry G. VERIFIED CUSTOMER
**** was great as always. You always feel at home at Akins!