Russell was great !! I will ask for him next time I come in for service.
10/3/2024
Thomas Y. VERIFIED CUSTOMER
Vanessa was very polite and helpful in checking out and paying with my ford Visa reward points. I have always received the highest quality of service from Aiken's Ford.
10/3/2024
Devin L. VERIFIED CUSTOMER
The tech Devin L
10/3/2024
Jacob S. VERIFIED CUSTOMER
I would really like for them to not move my seat when moving my truck. I do not have memory seats and it is almost impossible to get it set right immediately.
10/3/2024
Sammy K. VERIFIED CUSTOMER
Friendly and helpful. Was in and out in less than 1 hour. Very impressed with the organization and cleanliness of the service area.
10/3/2024
Gail K. VERIFIED CUSTOMER
They were able to fix my unbalanced tire problem and restore a smooth ride. Also, the recall on my cameras was greatly improved with no cost to me.
10/3/2024
Sarah R. VERIFIED CUSTOMER
Good service completed in a timely manner, problem fixed.
10/2/2024
Linda W. VERIFIED CUSTOMER
Excellent service provided as always! Thank you!
10/2/2024
Curtis C. VERIFIED CUSTOMER
**** was very professional and customer focused. He explained how my recall issue was going to be resolved and provided me with a loaner vehicle to make sure my wife could get to her doctor appointment.
We were totally satisfied ????????
10/2/2024
James M. VERIFIED CUSTOMER
Good service
10/2/2024
Steve F. VERIFIED CUSTOMER
I was very pleased with my service and turn out of my truck had brake work done and it stops like a new truck. Ask questions they answered every aspect of work done. I was very well informed and they were very pleasant to deal with had a very enjoyable experience thank you so much
10/2/2024
Joseph P. VERIFIED CUSTOMER
Vehicle sat on the dealer lot for 30+ days (for warranty work) and a simple wash couldn’t be performed prior to customer pick up at the end of this time frame. This is ridiculous. This is not a reflection on the service advisor but rather a reflection on the manufacturer and dealer where the servicing occurred. The customer took the vehicle to a local car wash after picking it up from the dealer due to grime and etching being evident in the vehicles surfaces.
Regarding the advisor: The one thing I expected more of was communication. I do not feel that the service advisor reached out to me often enough via phone calls regarding updates on our vehicle. I actually reached out for updates. The other item that made no logical sense was the request for a demo drive with a shop foreman a week or more, after dropping the vehicle off. Considering how long we waited for an appointment to become available, this should have been completed at the time the vehicle was dropped off in our opinion vs later on during troubleshooting or other discrepancy resolution completion
10/2/2024
George D. VERIFIED CUSTOMER
Great place! Brad Akin for Pres
10/2/2024
Charles D. VERIFIED CUSTOMER
A little rocky start with me explorer. But, after my concerns were expressed, they went above and beyond to address all of my concerns!
10/2/2024
Jeffery H. VERIFIED CUSTOMER
Very professional.
10/2/2024
Ronnie M. VERIFIED CUSTOMER
Brandon did a great job.
10/2/2024
Wayne S. VERIFIED CUSTOMER
I moved to the area 2 years ago. This was my first visit to this Ford dealer. I was very pleased with the quick turnaround. I also spoke with salesperson about a F250 that I'm looking to purchase soon.
10/2/2024
George K. VERIFIED CUSTOMER
Always first class
10/2/2024
Dallas H. VERIFIED CUSTOMER
The ball was initially dropped and picking up our vehicle, which was offered after we drive over Thursday and was told due to Helene the service was cancelled, we had to call to get our truck picked up. After that was resolved, everything else went smoothly.