Akins Ford Dodge Jeep Chrysler Auto Repair Service

I'm always very happy about the first class service at aikensford. Bobby Reese was very helpful in adding my car to the service records and even called me to insure everything went smoothly. Thank you Bobby

After multiple back and forth in scheduling, my vehicle was scheduled for a Ford issued recall fix of the front lamp (blinking). The vehicle was transported to Akins Ford after Akins Ford confirmed that the recall issue would be taken care of in one day. After the vehicle arrived at Akins Ford I received a call that Ford Corp. halted the current lamp recall because the fix was ineffective. The technician who is not to blame for this incident, informed me that my truck received no service other than to check if a previous unrelated recall fix was still in compliance. To sum all of this up, Akins Ford Service Department scheduled me for a recall fix that it previously knew was halted by Ford Corp. Akins Ford then checked an already fixed issue just so that the vehicle would not have been returned without some type of justification or record of something being checked, even if what was checked was never required to be checked or mentioned as the problem or cause of concern. Ford Corp. did not halt the lamp recall fix on the day of my service, therefore, Akins had preexisting knowledge that the fix had been halted and that this entire scheduling was a waste of time. Further, it was mentioned during the call that Akins Service Department was overwhelmed and/or serviced a large fleet of vehicles and constantly was out of rental cars. If the supposed largest volume Ford Dealer in the area cannot adequately provide after-sales service, it is highly recommended that Akins should not sell as many vehicles as it currently does. After sales care is just as important as pre-sales care. It is unfortunate because I purchased this vehicle at Akins through the recommendation of a family friend. I respectfully say I cannot recommend Akins to anyone at this point in time. After bringing my concerns up to the salesman that sold me the vehicle, he simply informed me to start the truck and if it started, drive it. That is not the solution when a customer spends over $75,000. As a result, I also cannot recommend anyone purchase a vehicle from Akins at this point in time. With the number of recalls and now complete failure of the 360 camera system while still under warranty, keeping this truck long term would not be a smart decision on my part.

Since 1966, Akins Ford has been my provider of vehicles and service for them and has never disappointed me.

I think everything went really well, thank you for your service

Kim was outstanding. Couldn’t be any more pleased with how she handled my visit from the time I arrived until she checked me out. Very pleased and professional.

Great service, very quick.

Good I knew going in the recall would take 3-4 hours and all went as expected. All went as planned and Christian kept me informed thru out the process.

Bobby kept me informed as the process of diagnosis continued, and was very clear as to what problems were being addressed.

Great service

Thanks Akins for keeping my truck in top shape!

Good price/ Good service

Thank you so much from all Akins team members! Truly outstanding people and service. They all have earned and deserve a pay raise and a pay bonus! I am well pleased and totally satisfied as an Akins customer.

Very professional

They did not rotate my tires with the oil change and rear break repairs.

Mike went above and beyond being helpful in getting my Truck maintenance completed in my timeframe. He even informed me of another issue that needs to be addressed in the near future. A+ in all respects!!!

Everything was great, as usual. Also, thanks to the cashier who was able to help me get credit for a coupon that arrived in my mailbox the day AFTER my service. I believe he name was Teresa. Her email is

I was only satisfied because after waiting 2 hours to find out my car wasn’t even started yet I was told there would be no charge. I understand getting behind however not being kept up to date as to why I was waiting so long is not ok. Please if someone’s appointment is running behind, let the customer know.

Great service

Ray Brombett sales excellent

They did a great job.