The problem was not Bobby. He had gone on vacation and I do believe the service advisor he left my vehicle with was Ashton and they couldn’t figure out what was wrong with my radio. I called Ashton to let him know that there was actually nothing wrong with the radio That it was a feature that was added with the taser chip that was installed on the Jeep and so they didn’t need to do anything to it. When I came to pick it up they had removed the chip and put it in my cupholder and when I went back in to tell him that they had done that he called the shop foreman and I guess already assumed I was going to be a problem And then the lady service advisor whose name was Vanessa started yelling telling me that it wasn’t supposed to stay in the vehicle and that it fixed the problem when there was no problem
9/16/2025
Virgina S. VERIFIED CUSTOMER
A super nice person. Was eager to help us!
9/16/2025
Joan M. VERIFIED CUSTOMER
Great job
9/15/2025
Richard W. VERIFIED CUSTOMER
The service I received from Rudy this morning was so very great, & he talked to me last week when I came in for an oil change, & he told me about a great deal going on at Akins. And Rudy told me he would be there to help me out when I returned, & so this morning I was able to come back in.
Please tell Rudy how I appreciate him & his kindness, & I will always look for him on my next return visit.
Sincerely, Mary Wilson.
9/15/2025
Larry R. VERIFIED CUSTOMER
Wesley was very respectful, courteous and helpful.
9/15/2025
John P. VERIFIED CUSTOMER
5 Star. Very professional.
9/15/2025
Mary C. VERIFIED CUSTOMER
Ok
9/15/2025
Paul R. VERIFIED CUSTOMER
All good
9/15/2025
James J. VERIFIED CUSTOMER
As always you all did a great job.
9/15/2025
Craig J. VERIFIED CUSTOMER
The service team was very kind and professional
9/15/2025
Joel B. VERIFIED CUSTOMER
The service team did a wonderful job. Customer service was great. My concern is the significantly high part cost. Other Ford dealerships charge $773 for the same part I was charged $1200 for and I asked for a discount. This part was less than 5 years old and failed. I was told I could not bring in my own parts for liability reasons. However, a factory part that failed in less than 5 years is not very reliable. Part # LC3Z5L248A. See Lakeland MI Ford dealerships we site for cost of $773
9/15/2025
Courtney W. VERIFIED CUSTOMER
Very nice customer service
9/14/2025
Christopher L. VERIFIED CUSTOMER
Found the solution to an ABS issue that another dealer could not. Could not be more pleased.
9/14/2025
Samuel C. VERIFIED CUSTOMER
Job well done.
9/13/2025
Deanna R. VERIFIED CUSTOMER
Every step was wonderful!! Thank you so much!!!!
9/13/2025
Karleigh R. VERIFIED CUSTOMER
Ashton did an amazing job
9/13/2025
Paul W. VERIFIED CUSTOMER
Ashley called me and basically told me that my truck was simply out of fuel because the app was showing 8%. I asked her if she noticed that it said I have 72 miles until empty right next to it? It felt like they were trying to blow me off and get out of figuring out the real problem. It also insulated my intelligence to say my vehicle was simply out of fuel ????????♂️????????♂️ I also picked up my truck and found mud on my running board and inside my truck. I had just washed it. It may just be a plain Jane work truck compared to all the other fancy trucks at Akins but I work 2 jobs to pay for that plain Jane truck and try to take care of it. I’ve been using Akins since 93’ for vehicles and have come to expect better.