Ashton never called to tell me my vehicle was ready when I called to check on my truck he gave someone else a message to tell me. When I arrived to pick up my vehicle he was not there and had already left for the day. I received a text two days later that my vehicle was ready. No customer service at all …. Now Ashley helped when we arrived to pick up the vehicle and she was fantastic!
11/15/2025
Tiger Alley. VERIFIED CUSTOMER
Ashley was kind and polite. I'm happy with the result. It performed great. The entire Akins company is top notch.
11/15/2025
Chris E. VERIFIED CUSTOMER
All,
I am loyal customer, we had some bumps in the road this visit but between Ashton, Heath and Sterling we found solid ground. The ride home was mechanically pleasant, the ping, the lag is gone and factory power is seems to be back. I feel like the cost was a worthy investment in my mid-life crisis of a vehicle. Partnering with a trusted shop for maintenance and repair is equally important to me… I’ll be back with Ruby!
All that said I would advise you address the pick up quality check as we agreed it would be washed…that didn’t happen, not a deal breaker but the details matter to me and I’m sure Akins in Winder.
All the best this holiday season
Thank you,
Adam Elkin
11/15/2025
Henry S. VERIFIED CUSTOMER
Work done timely and at a fair price.
11/15/2025
Robert W. VERIFIED CUSTOMER
Mike was great. Fast easy check in and fast service. Everyone at the dealership I had contact with was extremely pleasant and helpful.
11/14/2025
Robert W. VERIFIED CUSTOMER
Erica was amazing. Kept me informed about what was going on with my truck. Very professional and kind.
11/14/2025
Vista B. VERIFIED CUSTOMER
Timely and great customer service all the way around.
11/14/2025
Scott E. VERIFIED CUSTOMER
Always great service and communication.
11/14/2025
Kenneth K. VERIFIED CUSTOMER
Vanessa. came out of the Service Lane and greeted outside the building.
She pulled up the records on my vehicle quickly - we completed what needed to be done today - I was inside the warm waiting room in about 7 minutes. The service did not take long. The text system notified me the vehicle was done at almost the same time the cashier was calling my name.
Signed the paper work vehicle was waiting out front for me ready to go
Vanessa sent we a text that she was trying to find me in the waiting room, I was already driving down Winder Highway on the way home.
11/14/2025
Shelley M. VERIFIED CUSTOMER
Mike and the entire Akins team were once again very accommodating and efficient.
11/14/2025
Jake D. VERIFIED CUSTOMER
Phil did a great job in handling my service
11/14/2025
Roderick M. VERIFIED CUSTOMER
Great experience!
11/14/2025
Joy P. VERIFIED CUSTOMER
Very professional and helpful.
11/14/2025
Peggy B. VERIFIED CUSTOMER
Service was friendly, professional and very timely
11/14/2025
Clinton C. VERIFIED CUSTOMER
Jonah was nice. However not happy with service. Feel free to call for details
11/14/2025
David P. VERIFIED CUSTOMER
Excellent as always
11/14/2025
Cariann H. VERIFIED CUSTOMER
Great team... they made it easy and efficient
11/14/2025
Michael B. VERIFIED CUSTOMER
Great service. Vanessa is amazing. The entire department from advisors to the Forman make you feel like they care.