I scheduled an oil change but my advisor said I was not due for another 5,000 miles. Advisor said the window sticker would be changed out and it was not. The tires were rotated but the maintenance required comes on every time car is started.
7/18/2023
Aaron E. VERIFIED CUSTOMER
Michael is always friendly and helpful! Good job on being amazing at your job!
7/18/2023
Lena D. VERIFIED CUSTOMER
UNACCEPTABLE CALL me @ ****-****-xxxx
7/18/2023
Vernilla G. VERIFIED CUSTOMER
Matt didn’t honor the no cost oil change air conditioner they looked at it now bring noise
7/18/2023
Garon S. VERIFIED CUSTOMER
This wasn’t my vehicle. Wrong person.
7/18/2023
Robert B. VERIFIED CUSTOMER
I appreciate the timely manner in which my vehicle was checked on. I would definitely use Lake Charles Toyota Service Department again!
7/18/2023
Marlene W. VERIFIED CUSTOMER
A.W. is very knowledgeable and efficient in his job. Glad to have him as my rep.
7/18/2023
Maria A. VERIFIED CUSTOMER
Mr Charles was professional, informative and honest on wait time. Appreciate his professionalism and kindness
7/18/2023
Richard D. VERIFIED CUSTOMER
Superior service is the reason I deal with lake Charles Toyota
7/18/2023
Michael M. VERIFIED CUSTOMER
2 hours for an oil change is disappointing. Y’all need to fix the service department. Also, the car wash sure should be a lot further along. I hope y’all aren’t losing business.
7/18/2023
Sherriel W. VERIFIED CUSTOMER
I was not notified that my vehicle was finished I sent a message online through the link that was provided and there was no response. I later met with Mr. Nunez and asked him if my vehicle was ready and he check and apologized. It appeared to be a communication issue. He did provide me with caps for my tires
7/16/2023
Lauren G. VERIFIED CUSTOMER
AW is amazing he gets us in and out in a timely manner. He is outstandingly professional!
7/16/2023
Sheila I. VERIFIED CUSTOMER
Very professional and very satisfied with services
7/16/2023
William H. VERIFIED CUSTOMER
Excellent service, 10\10
7/16/2023
Christy C. VERIFIED CUSTOMER
Christian was very professional, polite, and willing to offer any help requested. Great service officer.
7/16/2023
Kerri D. VERIFIED CUSTOMER
By far the best advisor. Great service.
7/16/2023
Kayla A. VERIFIED CUSTOMER
They did very well to answer my questions and to get the job done quick!
7/16/2023
Aileen T. VERIFIED CUSTOMER
Price of oil change went up so high. I used to pay $67.00 for oil change but today they charge me $100 something dollars without letting me know that the price went up before they work on my car. This is very unprofessional you should let the customers aware of the changes of the price before they service the car.
7/16/2023
Shaunda G. VERIFIED CUSTOMER
AW is awesome and such an informative service provider. I appreciate how he makes sure I fully understand what was done and what needs to be done. I also appreciate that he doesn’t pressure me for add-on services. He lets me know what’s available/needed, but respects my answers. I also love Tarver Toyota and all the Tarver family does for their staff and the community.
7/16/2023
Gerald L. VERIFIED CUSTOMER
Matt was very good letting me know everything about my tires and buying a new set