Clay was great. I had an appt, arrived 30 min early and they completed my car's 1st check up 2 hrs later. It was Veterans Day and the service manager had taken the vets out to lunch. I totally appreciate that but I think that with that happening they should have not made so many appts thus putting ghe service dept in a bind.
Kathy Fuqua
11/13/2025
John B. VERIFIED CUSTOMER
Less than an hour and I was home
11/13/2025
Shanna T. VERIFIED CUSTOMER
Matt was great!
11/13/2025
Susan C. VERIFIED CUSTOMER
Very friendly n helpful
11/13/2025
Eric H. VERIFIED CUSTOMER
Just great service
11/13/2025
Andy A. VERIFIED CUSTOMER
Matt was great
11/13/2025
John N. VERIFIED CUSTOMER
Gavan did a great job. I showed up without an appointment, I was not aware the new requirement (to me) to schedule my service appointment but he did a great job explaining the reasons. Although I didn’t schedule, he worked me in and got my service done within 90 minutes. That’s a plus in my opinion!
11/13/2025
Brett D. VERIFIED CUSTOMER
Good
11/13/2025
Connie T. VERIFIED CUSTOMER
Gavin took great care of me, I love how he notified me all through my car’s service. Gavin is so nice and he really knows how to relate with customers. Job well done Gavin Guillory.
11/13/2025
Don F. VERIFIED CUSTOMER
Matt was very helpful and professional. He helped me understand the process of repairing a damaged vehicle clearly.
11/13/2025
Ann M. VERIFIED CUSTOMER
Gavin was very nice and did a wonderful job. Dustin did a wonderful job fixing my car. Thank you Gavin and Dustin
11/13/2025
Laura N. VERIFIED CUSTOMER
Andrea was great!
11/13/2025
Christopher L. VERIFIED CUSTOMER
Gavin was professional and timely.
11/12/2025
Megan Q. VERIFIED CUSTOMER
My car was there for an hour and didn’t get serviced. Since I live out of town, I had to get it & head back home
11/12/2025
Timothy S. VERIFIED CUSTOMER
Brant did an excellent job, I am dissatisfied that my reverse lights, camera, and console indication were not working! I know issues come up, just hoping that it’s a simple issue resolved in a timely manor.
11/12/2025
Dana J. VERIFIED CUSTOMER
Brandt is very professional & courteous! Service was great!
11/12/2025
Jose A. VERIFIED CUSTOMER
Great service, thanks
11/12/2025
Jessica M. VERIFIED CUSTOMER
Matt always does a great job. He makes sure I understand what is going on with my vehicle. He is professional, thorough and kind.
11/11/2025
Michael T. VERIFIED CUSTOMER
job done by all, this place in Lake Charles Toyota is Amazing!!! This is like coming home when you drive up, walk in, so many people I saw, so many friends, all like a deep real family, welcomed, hugged, by so many, touched my heart and soul deeply, I truly needed this, my heart uplifted by just being, truly being present at, in Lake Charles Toyota, this place is real, true, touches so many hearts and lives, a true gift for me and so many, thank y’all thank y’all thank y’all love y’all , alex torres, Y’all are all The real thing and more than you can imagine!!! God Bless
Y'all , and What He Made Is Good, Ya’ll Are Good!!!!!!