When I arrived I was greeted by a girl who was very nice and said someone would be out shortly. I was waiting there for at least 15-20 minutes as the customers in the other lane were being helped. He finally showed up and said “sorry we’re training on the new system or something like that”. Not sure why that’s being done while customers are waiting. Also after sitting there for 3 hours I get a text that the car is done and that I should go to the cashier which I did and was told the paperwork wasn’t ready and he had to print it out which left me standing there for an additional 10 minutes. Not sure why the text said it was ready. Been very happy with your service up until now but I think there should be a little more attention to customer service and who’s in charge of what. The girl who greeted me was fine btw
4/30/2024
Brian M. VERIFIED CUSTOMER
Blair was great.
4/30/2024
Dave J. VERIFIED CUSTOMER
Service was done expeditiously, while updating me on everything throughout. Was in and out in a timely manner.
4/30/2024
John M. VERIFIED CUSTOMER
It did take a lot of time though and it appears many do not know much about solving Toyota app issues.
4/30/2024
Shaneequa S. VERIFIED CUSTOMER
She was very happy professional, courteous and efficient. She helped me with my car situation and kept me posted on everything. I will recommend her to any and all of my family and friends.
4/30/2024
Yvonne A. VERIFIED CUSTOMER
Job well done thank you I appreciate you
4/30/2024
Laura M. VERIFIED CUSTOMER
Blair is the reason I have brought my car to Toyota for service these last many years. Not only is he very trustworthy and nice, he has an in depth knowledge and experience with the functioning of cars. As I’ve noted previously, Johnstons’s is lucky to have him as an employee.
4/30/2024
Gerard S. VERIFIED CUSTOMER
Jeff was the best part of the visit. Many other facets of the visit failed to impress, however. I have been a customer for two decades and I have seen a marked decline in adequate service. May I advocate for Jeff to elevate to service management? He has grand ideas about fixing this once-stalwart department to efficacy?
4/29/2024
Lawrenece D. VERIFIED CUSTOMER
None available.
4/29/2024
Joseph C. VERIFIED CUSTOMER
I’m very satisfied with the service I got from Toyota today from Ron
4/29/2024
Michael L. VERIFIED CUSTOMER
Great service and dealership was really friendly
4/29/2024
Angela C. VERIFIED CUSTOMER
Made an appointment for tires, alignment, and oil change online. I received an email confirmation. Showed up at 9:30 am and was told they did not have an appointment scheduled for me. Was then told they would "fit me in". My truck was not finished until after 2pm and Cameron never told the mechanic that I wanted to keep the old tires. She is very nice but doesn't pay attention to detail. . She charged me incorrectly last time I was there and I had to make another trip from NJ.
4/29/2024
Alan M. VERIFIED CUSTOMER
Blair kept me in communication and was very clear about the services needed and what the turnaround time would be.
4/29/2024
Tayjawatee D. VERIFIED CUSTOMER
I am always satisfied when I bring my car to get taken care of.
4/28/2024
Mary M. VERIFIED CUSTOMER
Courteous and quick service.
4/28/2024
Hubert K. VERIFIED CUSTOMER
Thank you
4/28/2024
Virginia B. VERIFIED CUSTOMER
Very satisfied with Kevin however when I scheduled the appointment to have remote starter keys reprogramed no one told me that the individual who does the reprogram wasn't going to be there until after 11am. The appointment was scheduled for 9am. The appointment was not scheduled thru Kevin m. Anyway I will have to make another appointment to return to get remotes programmed I hope after having these remotes for over a year now nonfunctioning.
4/28/2024
Keith P. VERIFIED CUSTOMER
4.5 hours for tires, alignment, oil change & inspection is quite long.