Please have the Service Manager call me, like he personally told he would do today. He didn't. ****-****-xxxx
12/7/2024
Joe S. VERIFIED CUSTOMER
Isabelll was great!
12/7/2024
Thomas D. VERIFIED CUSTOMER
Great services as always
12/7/2024
Don E. VERIFIED CUSTOMER
Everything went smoothly the way it has with all my other times at the dealership till check out. I expected to get checked out quickly once Nicolas said the technician was finished. That did not occur. He clearly pointed out the cause of the noise was ball bearings. I agreed to have it repaired, but was never given an estimated cost. Was asked to take a seat he’d get me checked out. From that point on the waiting time drug on. Nicholas had other customers to work with, but never stopped by or said, sorry it is taking longer than usual. I did get irritated. Checked with him again. The delay then became due to paperwork not getting printed in another room. Nicholas is a nice guy, but his communication with me didn’t work. Maybe he was doing double duty Thu. Wish he had communicated about the delays.
12/7/2024
Catherine E. VERIFIED CUSTOMER
Rebecca helped me and she was amazing!!! Best customer service I’ve experienced in a long time anywhere let alone a car dealership! Very thankful for her help! Next time I need service or a new car I will come to Toyota of Puyallup. Hands down best costumer service I’ve had at a dealership!
12/7/2024
Lynette J. VERIFIED CUSTOMER
I have always been satisfied w the service I receive from you guys!thx
12/7/2024
Michael P. VERIFIED CUSTOMER
Izabella was very nice and courteous. I had no problem.
12/7/2024
Sylvia J. VERIFIED CUSTOMER
Excellent customer service
12/6/2024
John T. VERIFIED CUSTOMER
We appreciate the professional and courteous treatment we always receive at Toyota of Puyallup!
12/6/2024
Joe S. VERIFIED CUSTOMER
Service was good but they said they did not rotate the tires because they are winter tires. They rotated the same tires at 5000 and 10000. Don’t know why 15000 is different??
12/6/2024
Joe C. VERIFIED CUSTOMER
No complaints!
12/6/2024
Andrey T. VERIFIED CUSTOMER
Thank you for your service!
12/6/2024
Steve G. VERIFIED CUSTOMER
It was uncomfortable in the waiting area. Cold!
12/6/2024
M. Allen. VERIFIED CUSTOMER
I appreciate the respect and care for me and our vehicle.
12/6/2024
Kara K. VERIFIED CUSTOMER
The guy helping me was very rude when I was telling him about he issue I was having with my truck. Do not want to go back to that dealership.
12/6/2024
Michael R. VERIFIED CUSTOMER
Izabella was friendly and professional. A pleasure to work with.
12/6/2024
Robert B. VERIFIED CUSTOMER
Great, courteous service!
12/6/2024
Kristin M. VERIFIED CUSTOMER
I was just curious if the brakes were checked. I didn’t see that on the summary.
Best regards,
Rob McCoy
12/6/2024
Samuel A. VERIFIED CUSTOMER
The car repair went great and the team cleaning the car did a great job. What I felt was lacking was my contact Jessica Tulloh. Jessica reached out to me to ask if I had any questions and I did respond to texts that I was looking for an update and didn’t hear back. The did even call the dealership to ask for updates and was told she was away and she’d call me back but I didn’t get a call back with an update. I think it’s great to try and give your customer a touch point, but not responding makes it tough to say the experience was enjoyable. I felt I had to call multiple times to check on our vehicle which I’m assuming you’re trying to avoid by providing a service to text your customers. If I would have received at least 1 text with an update or a phone call I’d have said the whole experience was great.
12/6/2024
Jim D. VERIFIED CUSTOMER
Jess had me in and out a head of schedule.
.She also used your system to send me the vehicle ??.