I have had much, much better customer service each other time I have had my car serviced. My customer service person seemed to lack enthusiasm. Did not communicate with me as I have experienced in the past. I noticed my car done and in the parking lot lot long before I was finally contacted by my customer service representative. This is the first time my experience was on the negative side. Been having my car serviced for 10 years this year.
2/23/2023
Wanda F. VERIFIED CUSTOMER
I was quoted a price for a service plan both verbally and via text and when I got there to purchase the service plan it was 100$ more than what I was quoted and they would not honor the price (even though I showed them the text). I was told the plan cost was raised in May of 22 and yet the conversation I had with your employee only was 2 weeks ago.
2/23/2023
Tim T. VERIFIED CUSTOMER
Just a really great atmosphere and really good people at your service department and parts department.
I’ve been to a number of places with other vehicles I owned, this is by far one of the best.
2/23/2023
Larry D. VERIFIED CUSTOMER
Don’t understand the statement about my information being lost in the change over.
2/23/2023
Christie C. VERIFIED CUSTOMER
Good job everyone!
2/22/2023
Kim L. VERIFIED CUSTOMER
He was professional and friendly
2/22/2023
Nitin P. VERIFIED CUSTOMER
Warranty should cover my expense.
2/22/2023
Jennifer P. VERIFIED CUSTOMER
Whoever helped my dad was completely rude towards him. And I never complain about anyone.
2/22/2023
Heather M. VERIFIED CUSTOMER
Keep the good work James. Thank you. Good day
2/22/2023
Paul G. VERIFIED CUSTOMER
Was happy they ...the mechanics found the defect on the lift ..apparently it could of had a bad impact on the transmission..and that would not of been good..and costly...for what I had done .I'm very satisfied with the bill ...thanks everyone...
2/22/2023
Mark T. VERIFIED CUSTOMER
They installed a completely different style of tires than came with the truck. They never checked with me first but went with a much more aggressive tread style.
2/22/2023
David C. VERIFIED CUSTOMER
Thank you
Toyota #1 in reliability
2/22/2023
Janet J. VERIFIED CUSTOMER
Nic is amazing at explaining what's needed without making a person feel pressured to purchase anything. Excellent customer service.
2/21/2023
Jacob M. VERIFIED CUSTOMER
James Allen was fantastic and went above and beyond my expectations. Couldn’t be happier
2/21/2023
Grace K. VERIFIED CUSTOMER
THANKS
2/21/2023
David R. VERIFIED CUSTOMER
I have no complaints regarding the service to my truck that was performed. However, when I arrived for my appointment I was informed that they were approximately 1.5 hours behind schedule. It would have been great if I was called and informed of this, as I had to take time off of work for the appointment. I would of been happy to bring my vehicle in an a little later as to not have to sit around missing work unnecessarily.
2/21/2023
Jeffery D. VERIFIED CUSTOMER
It took 4 hr for an oil change and the last time I came it took 4 hr 30min for and oil change that is just way to long when you have an appointment you should not over book your appointments I will probably not be back
2/21/2023
Sandra C. VERIFIED CUSTOMER
I appreciate that he provided prompt service. He reviewed the issue I brought the vehicle in for and also provided a quote for having my brakes done at my next oil change. Excellent service!
2/21/2023
Sareth T. VERIFIED CUSTOMER
Didn’t not do my brake service correctly. Heard brake vibration and had to bring it back in to fix and wasted my time!!!
2/20/2023
Sareth T. VERIFIED CUSTOMER
Had to retake the car back in do to didn’t not resurface the rotor bake service was not done right