Toyota of Puyallup Auto Repair Service

Ok

Good service regarding new battery and car was washed. Thank You!

My car takes 0w-16 oil and you cheap bastards but 0w-20 in it and lied straight to my face about what oil was used. So no not happy with your service that’s why I cancelled my oil change plan. I can change my own oil and use the correct stuff and do it cheaper than you. Stop ripping off your customers! But the guy who checked me in was okay. It was the girl who lied to me. I should report you guys for fraud.

Jessica was great to work with, very friendly and outgoing!

Went very smoothly

Chance was great and friendly. He answered all of my questions and was very respectful. Check-in was quick and painless.

Service was excellent but i was disappointed you no longer wash the car as part of the oil change.

Okay. I'll wait for the survey. He was great though.

I have always been satisfied with the quality of work from the maintenance team of Toyota of Puyallup. I look forward to the professional service will continue to buy and service vehicles from this dealer.

Sophia was a lovely breath of fresh air to your team! I’ve never been helped by her at the service desk. she was so professional and a lovely person to speak with.

Everyone is so pleasant that I worked with.

I’m loving the maintenance plan that I’m enrolled in. It’s super easy to set up the appointment, wait in the nice lounge area and have the periodic maintenance bill be covered by my plan.

Already submitted

Tech forgot to trim tire repair patch so I had to bring vehicle back immediately, and also forgot to put cap back on air valve and I asked for it one when I brought it back for the noise and they still didn’t put one on. I just wanted to leave cause I had been there for two hours already with no car wash for a basic oil change and it was after 6pm. I know I was quoted 1.5 hours and adding the tire repair tacked on a half hour but I was just tired and ready to go home. The advisor also told me “I’m not mad at you” when I had to bring the car back. She was super nice that statement just took me off guard. Cause I know I didn’t do anything wrong in the situation.

Rebecca Stafford did a great job! I appreciate her answering my questions and keeping me update on the repair of my truck from start to finish.

I appreciate someone who knows her job, and does it well.

Such wonderful service. Answered all my questions without hesitation and helped me to understand my vehicle better than before. Prompt, and super friendly.

Sophia was personable, polite and professional. Great customer service!

Thx for the fantastic service! Y’all exceeded our expectations again!!!

The simple repair took 9 days. CJ was good to work with but apparently the wrong gasket was ordered so it was delayed. The price at pick up was higher than quoted but CJ made some calls and said there were 2 mechanics that worked on my vehicle and hours were applied incorrectly so he adjusted it to original price. The cause of the repair was a bad PCV valve that created higher than normal oil pressure and oil was coming out of the air filter. I looked under the hood after I got home and I’m not convinced that the PCV valve has actually been replaced but the connecting hose looked new. The clamp at the PVC end of the hose was not put back on the hose so I did it. I’m not that satisfied at all. I have trusted Toyota of Puyallup for 18 years with my Wife’s 05 Camrey for oil changes and on the last oil change I could smell burning oil and it was over filled by plus 1 quart so I fixed it myself. I want to trust the service at Toyota but a little time will tell with the last repair on my 05 Tacoma. It still smells like burning oil and now it idles way too high. I will drive it some to see if it’s just oil burning of from before and possibly idling high because of whatever but it was washed and delivered to the front lot as being repaired and good to go. Im not a mechanic and shouldn’t have to check the work I paid for.