Very nice man. He got me back on the road quickly, and explained everything to my satisfaction. Give him a raise!
6/1/2023
Cynthia K. VERIFIED CUSTOMER
Great customer service and quick turnaround.
6/1/2023
Gary H. VERIFIED CUSTOMER
Service person was excellent we would like to work with him every time.
5/31/2023
Barbara B. VERIFIED CUSTOMER
Jessica was great, helpful and friendly
5/31/2023
Sheila B. VERIFIED CUSTOMER
I came in 2 weeks ago for an oil change and I notice my Highlander was leaking oil! So I had to bring back SUV back in and was told they forgot to add the washer! I am so glad I pay attention because I would have ruined my engine! They said sorry and that was it??? Really I paid good money and that’s it sorry? I should have gotten at least a free oil change the next time I came in!
5/31/2023
Kathleen M. VERIFIED CUSTOMER
Great service on my 1999
Solara! I am keeping my car and 2001 Toyota Tundra.
I cannot afford a new car and my truck and
Car are in good condition thanks to Toyota of Puyallup!
5/31/2023
William L. VERIFIED CUSTOMER
Nic is awesome and explains everything very well
5/31/2023
Mary G. VERIFIED CUSTOMER
Thanks for your assistance, Dollen.
5/31/2023
Manford G. VERIFIED CUSTOMER
It was a good experience.
5/31/2023
Sue V. VERIFIED CUSTOMER
It's worth the drive. So much better and reliable services than Toyota of olympia. Enough said.
5/31/2023
Patricia S. VERIFIED CUSTOMER
Air filters wear marked as clean but qere very dirty. I have ordered some to take the place of the ones that weren't replaced. There were several other sloppy things which I have sent to your email.
5/29/2023
Melinda G. VERIFIED CUSTOMER
I was scheduled for an oil change and for a recall to be done, however they didn’t tell me upfront that it would be several hours to do the recall. I now have to go back again on my day off to wait to have it done! Very inconvenient. My other complaint is they supposedly did an oil change, however never put a sticker on my windshield to inform me of my next. I feel that your service has gone down from when I purchased my truck there in 2019.
5/29/2023
Michael L. VERIFIED CUSTOMER
Over 2 hours for an oil change with an appointment is ridiculous
5/29/2023
Jeanne B. VERIFIED CUSTOMER
First or second time dealing with Becca 10/10 - will try to work with her each time I’m in!
5/28/2023
Evan D. VERIFIED CUSTOMER
Sophia took care of the basics upon check in. My satisfaction was with Stacy while picking up my vehicle. She tracked down three questions/issues I asked about, providing thorough details. I really appreciated her diligence and professionalism. I can tell she really cares about the customer.
5/28/2023
Clifford W. VERIFIED CUSTOMER
Easy to check in but busy and great Lounge to wait in.
5/28/2023
Greta L. VERIFIED CUSTOMER
Super friendly fast service. Thanks for the wash and vacuum. I really appreciate those perks.
5/28/2023
Amanda A. VERIFIED CUSTOMER
The decor itself was satisfactory. However I made it clear when I made the appointment that I had a certain timeframe to be done and was assured that it would be. When I checked in I was told that it would be half hour longer than usual and that Saturdays they are typically short staffed. Due to this I was late to another appointment. If Saturdays are typically short staffed I would have liked to know that when I made the appointment. I do understand being short staffed- I deal with that at work all of the time. But the response was that bc it was a Saturday that was pretty normal. The employee hat checked me in was kind, but indifferent.