Toyota of Puyallup Auto Repair Service

Great customer service

Prompt and courteous, and kept me well informed

Thank you for a job well done. I love the car and the few times I've been in for service it's been pretty quick and everyone's very nice. Anastasia was great.

Very Professional and efficient

Becky was my advisor, and she is excellent! She made it easy for me to understand that it was in my best interest to change the water pump, the alternator and the front brake. And she did her best to quote me an excellent price. Although unexpectedly, I paid a little below three thousand dollars on a “regular oil change trip”, I am happy and have confidence that you have my best interest at heart. And I can trust you guys. I am delighted with Becky and your service.

Jessica was very informative and friendly, so much better than my last visit. I appreciate that, thank you Jessica.

Fast, informative as usual.

Great service as always!

Aaron is amazing. I have had him as a service advisor before and never seems to fail me. Awesome service as well as communication. He will always be my go to when I need repairs or services done.

No problem

The customer service was awful. I had a 4pm appointment and upon check-in was told it would be 1.5 hours as they were behind. However, after over 1.5 hours I checked in and my car wasn’t even close to being ready. After another 30 minutes I checked in again and was told it was now in the shop. It’s been 2+ hours of waiting and not one person communicated to me that my car would be extremely late. My husband had to call the GM at 6:30 to get an answer. Management came to see me and tried to find out what was going on with a car that came in for an oil change and regular maintenance. Needless to say, I don’t plan on returning for anymore services through Toyota of Puyallup’s service department. No communication whatsoever and disrespectful of customers time as I needed to pick up my son from his soccer down the road. It’s not like I live close, I was without a vehicle 45 minutes from my home. Why travel to Puyallup when there are two closer dealerships and one of which I have used in the past without any issues. Thumbs down for the service department. You lost me as a customer and I will no longer recommend this dealership as we had in the last year due to such poor customer service. It is honestly the worst car service in my life. Almost 3 hours and I am the one continuously checking to see where my car is in the shop. Unbelievably bad and hellacious experience.

Anastasia was very helpful and kind!

Did really well helping me on my first time at the service center, nice and friendly

Excellent service!

Excellent service. Employees that I encountered were friendly and official. Person who checked me in was very clear about what to expect.

Thanks for the good service

The expertise and knowledge exhibited by the Nicolas Galletti was truly impressive. He showcased an in-depth comprehension of the tasks I required for my vehicles.

Had the Chip Protection applied on my 2023 Crown. Very pleased with workmanship and Nic’s attentiveness. Very nice staff!

Always quality service. Helpful and friendly staff.

Very satisfied, just please bring back car vacuuming. It was one of the perks I loved. Plus car wash, Very classy..