The service writer asked if I wanted the car washed after the service and I said yes, the car wasn’t washed and the paper floor mat was still in the car. The service writer wasn’t even the person that talked to me after the service was done.
6/16/2023
Jeffrey W. VERIFIED CUSTOMER
James took very good care of me
6/16/2023
Joseph G. VERIFIED CUSTOMER
Jessica was very professional. She seemed very committed to customer service. When she noticed me waiting she was very prompt and got me on my way quickly. I appreciate it greatly as I had to get to work. I look forward to working with her again.
Thank you, Joseph G
6/16/2023
Ronald L. VERIFIED CUSTOMER
Dollen was awesome. Great customer service. Thanks!
6/16/2023
Frederick A. VERIFIED CUSTOMER
Outstanding customer service by everyone!
6/16/2023
Rosemarie T. VERIFIED CUSTOMER
My service technician was very nice
6/16/2023
Debra B. VERIFIED CUSTOMER
Great service and support. Nic was exceptional! I will recommend to family and friends.
6/16/2023
Roberto C. VERIFIED CUSTOMER
Keep up thr good work!
6/16/2023
Alvin C. VERIFIED CUSTOMER
Stephan Hull was amazing. He made the service experience very smooth.
6/15/2023
Dorothy H. VERIFIED CUSTOMER
The oil panel cover under my car was apparently not well secured after my service in February. It came open and got dragged everywhere I drove. When I had my summer tires put back on, I was told about the door panel. I came in last week for service and discussed this with the person one signs in with. Later I was informed the service manager would not replace the damaged panel cover but just secured the door. I fail to see how the unsecured door damage is not totally your responsibility and should have been replaced without charge. How am I wrong?
6/15/2023
Amber K. VERIFIED CUSTOMER
Aaron was patient, considerate, and helpful! He explained everything in detail and made the experience smooth. Thanks Aaron!
6/15/2023
Kurt W. VERIFIED CUSTOMER
Professional & efficient
6/15/2023
Gabriel D. VERIFIED CUSTOMER
Great service nice people
6/15/2023
Philip P. VERIFIED CUSTOMER
Jessica was very nice. She even changed the name from Philip to Pamela. You are still sending messages to Philip. He died and it is hard to see his name on my text.
6/15/2023
Teresa P. VERIFIED CUSTOMER
My service experience was ok, just not as great as usual. I know it was busy, but I sat patiently waiting for two and a half hours for my service to be completed. I was told at check-in that it would be an hour and a half, so I was surprised when it took so much longer than usual for my oil change/5,000 mile service to be finished. Sometimes someone will come by and say my car will be finished soon or whatever, but there was no additional communication this time. Then the cashier seemed distracted and bothered when I asked for my punch card to be punched. I had to look around to the side of the building for my car, then I noticed that the hood wasn't even closed tight. It wasn't a big deal, but I guess I was just a bit frustrated by this point and then disappointed that I didn't receive the overall friendly service I usually get here from start to finish.
6/14/2023
Anita R. VERIFIED CUSTOMER
Jacob was the epitome of excellent customer service. Very knowledgeable and communicative in terms easily understood. I was highly impressed and very satisfied with this service experience.
6/14/2023
Wei Y. VERIFIED CUSTOMER
They were very busy but still took the time to help and explain everything…Good job!!
6/14/2023
Katherine K. VERIFIED CUSTOMER
Just because it took longer than I expected but the car is running great and that is very satisfying
6/14/2023
Steven K. VERIFIED CUSTOMER
Great experience. Everyone was very nice and eager to help.